Kyle goes through his experience with a local contractor and shares the story from start to (almost) finish!

Throughout the conversation, he provides insights on how to enhance client interactions, the value of referrals, and the need for a streamlined process in remodeling projects. The episode serves as a reminder for remodelers to focus on the little things that contribute to a remarkable client experience, ultimately leading to better reviews and more referrals.

Lots of good reminders for you to incorporate into YOUR client experience. Enjoy!

Click here to learn more about Remodelers AutoPilot!

 

Takeaways

• We do better when we make content that has a story.
• Clients often think about remodeling projects for years before acting.
• A remarkable client experience leads to referrals.
• Timeliness and response are crucial in client communication.
• Professionalism in sales builds trust and confidence.
• Clear next steps after meetings are essential.
• Follow up with clients to stay top of mind.
• Streamline processes for client interactions.
• Enhance communication to reassure clients during projects.
• Continuous improvement is key to success in remodeling.

Chapters

00:00 - The Power of Storytelling in Business 02:46 - Finding the Right Contractor: A Personal Journey 05:35 - Creating a Remarkable Client Experience 10:21 - The Importance of Professionalism in Sales 15:05 - Navigating Pricing and Follow-Up 19:49 - Streamlining Client Communication and Processes 23:39 - Enhancing Overall Client Experience