Universities are continually looking for ways to improve processes and reduce costs. Today, Lauralea Edwards of Washington State University joins us to share her experience helping to transform the institution by instituting change her constituents buy into. She uncovers the major obstacles they've addressed, from transitioning away from paper, to developing new technological systems that departments embrace. And the major insight that started it all? The epiphany that her department should serve as vanguards to support faculty in their work delivering quality service to students.