Lawyerist Podcast

In this episode with Joey Coleman, we talk about what client experience really is and why it’s important—especially during the first 100 days.

Joey Coleman helps companies keep their customers. An award-winning speaker, he shares his First 100 Days® methodology for improving customer experience/retention with organizations around the world (e.g., Whirlpool, NASA, and Zappos). His book Never Lose a Customer Again shows how to turn any sale into a lifelong customer.

In this episode with Conor Malloy, we talk about some of the technologies Conor has built into his firm, and how those tools have changed the structure of his law practice.

Conor Malloy is a partner at Chi City Legal, a law firm dedicated to serving small and medium sized landlords in Chicago. He merges his knowledge of technology and legal processes in order to reduce friction between his clients and the court system.

In this episode with Paul Spiegelman, we talk about what culture in your law firm means, why it is important, and how to create culture deliberately and intentionally.

Paul Spiegelman is the co-founder of the Small Giants Community, a peer-group of purpose-driven business leaders.

In this episode Mitch Jackson joins us to talk about augmented reality, including what it is and how it can be useful in the courtroom.

Mitch Jackson is a California personal injury lawyer. He enjoys combining law, social media and technology to disrupt, hack, and improve his clients' companies, causes, and professional relationships.

In this week's episode, we talk with Ashley Cox about what you need to do to prepare to hire, how to find the best applicants for your firm, and how to set up a new employee or independent contractor for success.

Ashley Cox is the founder of SproutHR, where she helps hire, train, and lead happy, productive, and profitable teams. After a decade in the corporate world, she kicked off her heels and burst through layers of red tape to venture out and help small businesses and startups with their HR needs.

In this episode Shannon Salter breaks down the technology behind British Columbia’s Online Civil Resolution Tribunal including what it is, its successes and failures, and why designing for the public is different than designing for customers.

Shannon Salter is the Chair of the Civil Resolution Tribunal, Canada’s first online tribunal resolving small claims and condominium disputes. She is also an adjunct professor at the UBC Allard School of Law, teaching administrative law and legal ethics and professional regulation.

In this episode, Gyi Tsakalakis and Kelly Street identify two things lawyers should do in 2018 to make a big improvement in their online presence.

Gyi Tsakalakis is the Director at AttorneySync, where he helps lawyers earn meaningful attention online because that’s where clients are looking.

Kelly Street is the Marketing Director at AttorneySync. She is passionate about all things marketing and small business but is recently focused on content creation and social media advertising.

In this episode, Billie Tarascio explains why intake is the key to her firm's success, and how her firm uses empathy and data to strategically optimize the intake process.

Billie Tarascio is the principal attorney at Modern Law, a family law firm in greater Phoenix, and Access Legal, a legal technology company providing do it yourself resources for self-representing family law litigants.

In this episode, we have a conversation with Nicole Bradick, our first three-peat guest on the show, about some of the systemic issues in the legal system. Nicole walks us through how she is using technology and the design process to approach those problems, and what needs to happen in order for justice to be accessible for everyone.

Nicole is a former lawyer and the founder and CEO of Theory and Principle, a legal technology product development firm. Whether it is improving the delivery of legal services, the justice system, lawyer efficiency, legal education, or access to justice for all, Theory and Principle works with clients who are moved to innovate and build to create a better system.

In this episode, we're joined by Peter Aprile and Natalie Worsfold to talk about the way they think differently about building Counter Tax. Learn how they use a long view, process, and firm culture to make big bets on the future.

Peter Aprile is a tax controversy and litigation lawyer and the founder of Counter Tax Lawyers, a Toronto-based firm that develops innovative strategies for resolving tax disputes. Peter is also the co-host of the podcast Building NewLaw, along with fellow (cult member) Counter lawyer Natalie Worsfold.

A somewhat unconventional lawyer, Natalie spends her days turning the firm into the well-oiled machine of the future, usually by optimizing and building technology that eliminates inefficiency. She's the co-architect behind many of Counter's process workflows and their comprehensive knowledge-base, lovingly named Hank.