Leaders in Tech and Ecommerce

Dr. Alan Barnard is one of the world’s leading Decision Scientist and Theory of Constraints’ experts. Alan, a serial entrepreneur, is the Founder and CEO of Goldratt Research Labs, a company he co-founded in 2008 together with Dr. Eli Goldratt, creator of Theory of Constraints. They were both passionate about applying a robust scientific approach to developing new Thinking & Decision making methods and advanced technologies to help people make better, faster decisions – decisions that move them closer to their goals.

Today, Alan works as a Strategy advisor, Researcher, and Theory of Constraint (TOC) expert and educator, with both Fortune 500 companies as well as NGO’s and Government Agencies. His clients include Microsoft, Cargill, Tata Steel, Nike, ABB, BHP, Cisco, South32, SAP, Intel, Penguin Random House, BC Rail, Larsen & Toubro, Premier Foods, Fujitsu, Habitat for Humanity, UNDP, UNWFP, and Utah Governor’s Office of Management and Budget.

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Some of the highlights of the episode:

• [06:25] South African Breweries Supply Chain – Identifying the difference between the best day, the average day, and the worst day
• [14:30] A life’s goal is simply a dream taken seriously – the importance of powerful goals. 
• [20:46] The goal of Goldratt Research Labs – help individuals and organizations make better, faster decisions when it really matters.
• [26:23] Simulation Models – How a 1% change in average selling price can create a 20% reduction in net profit
• [31:22] Working with the largest book publisher in the world – how they doubled their profits using the theory of constraints 
• [40:33] Microsoft project – how they saved a quarter of a billion dollars by using the right decision support apps

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Phil is the Co-Founder of Shipper, a tech-enabled logistics startup on a mission to simplify fulfillment and shipping in Indonesia.

Shipper is structuring the unstructured by partnering with all warehouse and delivery service providers. By leveraging technology, data, and its logistics partners, Shipper aims to provide a reliable, transparent, and affordable fulfillment and shipping experience for everyone.

Phil holds a bachelor's degree from Stanford University and a master's degree from Columbia University, where he studied supply chain. He previously was a management consultant at Mckinsey and an investor at Floodgate.  He is featured in Forbes Asia's 30 under 30 in 2020.

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Some of the highlights of the episode:

• [02:49] How Shipper started and its goals as a logistics aggregator
• [13:04] The future of e-commerce in Indonesia – verticalize e-commerce business models
• [21:15] Cash in delivery vs online payment
• [24:07] Innovations to prepare for a possible crisis in the future
• [26:56] Shipper’s entrepreneurial culture – zero to one tests and bottom-up decision making
• [32:50] The importance of hiring younger talents

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Candice Ong, the Chief Commercial Officer of ShopBack. ShopBack, the leading rewards and discovery platform in Asia-Pacific, is a pre-shopping portal that enables shoppers to make better purchase decisions. It is a one-stop rewards and discovery platform for users to earn cashback while delivering performance-based marketing to merchants. First launched in Singapore in 2014, ShopBack has since expanded its reach to nine markets across Asia-Pacific. 

Prior to joining ShopBack, Candice traded the world of investment banking for e-commerce when she made the move into Zalora in 2012. Candice was also a member of the CFE sub-committee on Future Corporate Capabilities and Innovation in 2016 and chaired the retail panel for the ASEAN Business Club Forum in 2015. She echoes the push for greater innovation in Singapore, and firmly hopes that future generations will go on to surpass the ones before them.

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Some of the highlights of the episode:

• [04:25] Engaging local expansion teams during the pandemic
• [08:45] Collaborating with merchants and managing cancellations and rejections
• [11:37] Building a network of 4,000 merchants across APAC
• [14:24] Strategy behind the ShopFest Campaign
• [16:59] 9.9 Results – Over 400,000 USD in cashback in a single day
• [22:29] ShopBack’s KICK-ON company values

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Nestle is a Swiss multinational & the world's largest food and beverage company. With more than 2000 brands and present in 187 countries worldwide Chris is responsible for the eCommerce, Digital technology delivery, innovation functions & building internal eBusiness capabilities across the Oceania region. Prior to this role,  Chris was based in Hong Kong with Estee Lauder Companies as Director of Digital Marketing Media and eCommerce across the Asia Pacific for Clinique. Launching more than 40 e-commerce sites across 8 markets. He has spent 18 years with Estee Lauder in various eCommerce, Marketing & Forecasting brand & corporate functions.

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Some of the highlights of the episode:

• [03:05] The difference between the market in the Asia Pacific and Oceania
• [07:46] How e-commerce is different then circa 2006
• [11:29] How digital platforms helped brands elevate their businesses
• [24:03] Key advantages of Omnichannel
• [36:29] FInding the balance between soft skills and hard skills

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Adam Compain is the Founder & CEO of ClearMetal. Prior to ClearMetal, Adam spent 5 years at Google launching their geoCommerce technology and 19 years as the Executive Director of SEND, the nonprofit he founded. Adam holds five technology patents, two degrees from the University of Michigan, and an MBA from Stanford.

ClearMetal, Inc., based in San Francisco, CA (USA), is a leader in the Continuous Delivery Experience (CDX), enabling supply chain organizations to optimize logistics and provide their customers with easy access to trusted, live information about their shipments and a customer experience that is a differentiator and revenue accelerant. The ClearMetal CDX Platform uses proprietary machine learning to break free from static-visibility paradigms and turn supply chains from a cost center to a competitive advantage.  ClearMetal was founded by top software engineers, data scientists, and operations researchers from Stanford University, Google, and Silicon Valley and is funded by Eclipse Ventures, Prelude Ventures, Innovation Endeavors, NEA, SAP.io, Prologis Ventures, PSA Unboxed, DCLI, and the founders of GT Nexus, Navis, and Uber Freight.

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Some of the highlights of the episode:

• [05:48] How organizations in the industry solve problems using technology
• [07:40] 80% of companies believe they’re delivering a superior experience when in fact only 8% of customers agree.
• [11:02] The CDX (Continuous Delivery Experience)  framework – continuous, live, clean and trusted information
• [15:30] Georgia Pacific case study – how they improved their personnel operational efficiency by 30%.
• [25:39] How sales teams from the client-side leverage their customer portal to drive more revenue.
• [30:05] Having an extremely high Say to Do ratio – how does this shape the culture of the company.

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Niklas Hedin is an innovator and strategist whose long experience catalyzes the conversation and inspires to get to the next level in business. Based on insights of gaps in the market for Delivery Management which needed new solutions, Niklas founded Centiro in 1998. He brings 25+ years of experience on how to develop businesses using insights and hands-on-experience on supply chain and IT. Niklas' work on scaling an agile organization has rendered recognition in many ways, inspiring others to drive change in times of challenge. He has led Centiro to the forefront of the industry, which has rendered numerous awards and a market-leading position.

Centiro is a global market-leading innovator in cloud-based delivery network management solutions with 350+ employees and 30+% YoY growth. Centiro technology empower marquee brands and finer supply chains in 125+ countries. Centiro exists to enable and empower commerce for companies with winning aspirations who seek to make a difference. Centiro has received numerous awards and honors, including Great Place to Work® Legend.

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Some of the highlights of the episode:

• [08:10] The most important trends in Supply Chain
• [14:55] What makes Centiro different
• [19:50] Collaborating with Zalando on their Connected Retail Program of 1800 stores 
• [25:21] Where is my order? Reducing the customer service workload by 80%
• [29:21] eCommerce and Returns – Up to 86% of buyers check the returns policy
• [35:09] Radical Innovation – harnessing the collective power of the team
• [40:51] Centiro’s culture – heart, mind, and backbone – in that order

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Joe Bellini is Chief Operating Officer at One Network where he provides leadership across the various departments which focus on delivering network-based value across multiple industry segments and geographies. Joe brings his business solution and technology expertise gained through his work experiences at some of today’s leading technology companies, including General Electric, HP/EDS, Brooks Automation, IRI, R1/Accretive Health, and Oracle. Joe holds a patent in Supply Chain Planning and is the co-author of the business strategy book, “The Real-Time Enterprise.” Joe holds degrees in Mechanical Engineering, Applied Mathematics and Statistics is an alumnus of Harvard Business School and is certified in Artificial Intelligence and Machine Learning from MIT Sloan. 

One Network is an intelligent business platform for the autonomous supply chain management. We bring together over 90,000 organizations and facilitate over 5.6 million of transactions every day. Powered by NEO, One Network’s machine learning and intelligent agent technology, this multi-party digital platform delivers rapid results at a fraction of the cost of legacy solutions. The platform includes modular, adaptable industry solutions for multi-party business that help companies lower costs, improve service levels, and run more efficiently, with less waste. One Network offers a PaaS solution and developer tools that allow organizations to design, build, and run multi-party applications. One Network is helping to transform industries like Retail, Food Service, Consumer Goods, Automotive, Healthcare, Public Sector, Defense, and Logistics. Headquartered in Dallas, One Network employs 400+ people worldwide and has offices in Japan, Europe, and India.

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Some of the highlights of the episode:

• [02:33] How Joe started one of the early internet companies
• [11:27] The importance of a Dual-Network System? From enterprise focus to multiparty focus networks. 
• [15:34] Developing an AI-based simulator for supply networks with the University of North Texas.
• [21:17] Overcoming Integration challenges – a tuneable system of control with 100+ APIs.
• [29:11] AI and Machine Learning in times of crisis – determining how resilient your network is based on different disaster scenarios
• [38:35] What does the future look like? Network density, a dual-platform system with the best algorithms.
• [41:51] How the CEO and the leadership team is empowering a culture of innovation. 

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As CEO of JAGGAER, Jim Bureau is responsible for the company’s overall vision to transcend customer experience by providing intuitive and intelligent spend management solutions that allow JAGGAER clients to transform their supply chain. Jim brings over 25 years of leadership experience, with his most recent role as Executive Vice President, leading JAGGAER’s Global Sales & Marketing initiatives. He came to JAGGAER from Verint Systems/ KANA Software where he was Senior Vice President and played a key role in successfully growing the company as it was acquired by Verint Systems for $514 million.

JAGGAER is the world’s largest independent spend management company. Founded in 1995 by Scott Andrews in his basement, the Morrisville-based company has pioneered spend solutions for over two decades and holds 37 patents to date – more than any other company in its space. Today, over 2,000 customers and 4 million suppliers across 70 countries put their trust in JAGGAER to transform procurement, financial, and supply chain operations. JAGGAER celebrates 25 years of business this year, making it the longest-standing independent procurement technology provider. Built on core values such as passion, integrity, and accountability, JAGGAER continues to lead the innovation curve by actively listening to the needs of stakeholders across all industry sectors, public services, and academia and delivering intuitive and intelligent spend management solutions that add bottom-line value. JAGGAER has over 1,000 employees in offices across the Americas, APAC, Asia, and EMEA.

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Some of the highlights of the episode:

• [09:35] Why not just drag and drop the event in outlook and have that ripple through your procurement system? – Making the UI as simple as possible.
• [12:46] How much cash do you have on hand as an organization? The first question for the Board of Directors when in crisis.
• [19:41] Agile Procurement – Focus on strategic initiatives as opposed to managing the mundane operations
• [20:27] Working with Hitachi – offering a global platform to harmonize their processes across all business units
• [27:45] Hiring 160 people since January – why business is expanding for JAGGAER.
• [30:37] The role of the CEO – get his 1200 people to embrace passion, humility, empathy, accountability, and transparency

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Anchanto is a Singapore headquartered global B2B company that enables enterprises to manage end-to-end eCommerce operations through its proprietary SaaS products and partnerships. Since Anchanto’s inception in 2011, businesses across 14+ countries have been using its cutting-edge technology to increase productivity & simplify their multi-channel/omnichannel eCommerce sales & logistics operations. Today, Anchanto has offices across Malaysia, Singapore, Indonesia, Philippines, Australia, South Korea, India, and Thailand and serves a massive customer base comprising of both local and global players such as Nestle, L'Oreal, DHL eCommerce, Luxasia, DKSH, HP, Fossil, SnT Logistics, Asendia Asia and many more.

Vaibhav Dabhade is the Founder & CEO at Anchanto. A technology veteran of over 16 years and an industry & thought leader in the eCommerce technology, Vaibhav uses his expertise to transform enterprise businesses across APAC through innovation and technology. Since its inception, Anchanto has grown significantly under his exemplary leadership. Vaibhav completed his executive education from the Harvard Business School & IIM Kolkata and holds a degree in Electronics & Telecommunication Engineering. He spends his spare time dreaming about being a painter and excels at graphic design and arts.

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Some of the highlights of the episode:

• Growing up in a logistics atmosphere – three generations of businesses in the space
• Anchanto’s journey and the importance of running themselves a 55,000 square feet warehouse to build and test the best software for the market
• Differences between D2C Model in Asia and the Western region
• Differences in consumer data between Asia and the Western region
• Case studies of companies implementing D2C Model
• Expanding and hiring during a crisis
• CV tips & job searching advice

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Since 12 November 2019, Stephan has been CEO of Transporeon. His professional focus has always been to use his wealth of experience to help organizations grow – and that is also his goal at Transporeon. Stephan spent 13 years working for SAP, including his role as managing director of SAP Switzerland and as Chief Operating Officer for the DACH region. After his time at SAP, Stephan successfully shaped the development of ERP provider Unit4 over a period of five years, three of which as CEO with responsibility for more than 4,000 employees. Stephan holds an MBA from the Rotman School of Management at the University of Toronto.

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Some of the highlights of the episode:

• [04:52] Transporeon’s trucker heroes initiative
• [08:24] Tackling truck capacity issue - more than 150 million empty runs per year only in Germany 
• [13:05] How Transporeon grew their Real-Time Visibility business by 300% 
• [17:51] Efficient communication when working with  more than 100,000 carriers from more than 30 countries
• [26:41] Managing 113 projects going live in 12 weeks with most of the workforce working remotely
• [38:16] Success as CEO for Stephan? The success and the satisfaction of his employees.

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