This is a list of best practices in process improvement I shared with students in the Florida Atlantic University (FAU) Executive MBA Program in Boca Raton, Florida last month. I compiled my top recommendations that they could take back to their company.
Focused on building problem solving andwaste identification skill set of lowest-level employee
Psychological safety to discuss and solve problems
Management horizontally across valuestream
Making decisions that are best for the system, not individual departments (vertical)
Aligned and balanced metrics (two-waycommunication or “catchball”)
Not just lagging financial metrics
Full presentation with slides (YouTube)
Lean Six Sigma for Good book series
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