How are you briefing your team? What measurements are you using to help them learn? Today, we discuss cases where giving the team incentives to make more mistakes produces positive results, and others where urging them to make fewer is catastrophic.

SHOW LINKS:

- Andon cord: https://en.wikipedia.org/wiki/Andon_(manufacturing)

- Toyota Kata: http://www-personal.umich.edu/~mrother/Homepage.html

- NTSB immunity for pilots: https://asrs.arc.nasa.gov/overview/immunity.html

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