Ever wondered how the best leaders deliver feedback that empowers their teams rather than crushes them? We had a fantastic unscripted chat with our amazing friend and psychologist, Julie where we ventured into the territory of delivering constructive feedback in the workplace. 

Julie guided us through understanding the nuances of communication, how important the words are that we use, exploring effective feedback methods, and managing our emotions under pressure—essential tools for any leader wanting to encourage a positive and productive work environment.

Understanding the Power of Words

Feedback is often tricky. Julie emphasised how our language can profoundly affect how our message is received. Instead of defaulting to statements like "You failed," Julie suggests using less loaded language such as "Let's explore what went wrong and how we can fix it." This approach not only diffuses tension but also helps the individual focus on solutions. It's about facilitating a conversation around "the mistake" instead of labelling someone with "failure."

Inviting Participation and Ownership

One standout piece of advice from Julie was the idea of inviting employees into the solution-making process. Rather than dictating tasks, frame feedback sessions as a team collaboration against a common problem. Ask questions like, "What do you think went wrong?" or "How could we improve this together?" This method fosters a culture of trust and shared responsibility.

Managing Emotional Responses

As leaders, it's easy to let stress and frustration take the steering wheel, especially when things go awry. Julie explained that while expressing disappointment is legitimate, there is a fine line between constructive criticism and dumping our stress onto others. She stressed the importance of self-regulation, echoing how our tone and approach can determine whether feedback leads to motivation or demotivation.

Concentration on Positives

Hamish mentioned an episode of The Imperfects where Billy Slater spoke about catching people doing the right thing. By acknowledging and celebrating positive actions, you build credibility and goodwill, making it easier to address areas of improvement when needed. This also sets a balance, ensuring team members know their strengths and contributions are recognised.

Creating a Positive Work Culture

Ultimately, our discussion with Julie highlighted a critical theme that Hamish brought to the table —seeing the person, not just the problem. By creating a space where feedback is synonymous with growth, respect, and understanding, you set the stage for a thriving work culture. We also touched on the importance of addressing external issues affecting work performance, advocating for open conversations grounded in empathy and support.

As always, chatting with Julie was a thought-provoking experience, and her insights were invaluable for us as leaders in the building industry striving to improve how we communicate with our teams. We left the conversation more equipped to handle the dynamic nature of leadership with a heart, and hope these tips inspire you to do the same at your workplace.

LINKS:

Connect with us on Instagram:  @themindfulbuilderpod

Connect with Hamish:

Instagram:  @sanctumhomes

Website:   www.yoursanctum.com.au/

Connect with Matt: 

Instagram: @carlandconstructions

Website:  www.carlandconstructions.com/