Let's Talk Loyalty

This episode is sponsored by Capillary Technologies

aiRA is an on-demand analytics agent for customer insights.

aiRA gets you insights and analytics from your data, no matter what loyalty management platform you use or what industry you work in.

And you don’t need anyone to write a query, you ask in plain language, it reads your data and you get an answer in minutes.

Click here to learn more and book a meeting.

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It's been said that loyalty marketing is one of the most powerful and effective tools for any commercial marketer - and Crispin Rogers can prove it.

Download this show to hear from the man who originally led the assessment and development of loyalty programmes for Shell worldwide - a notoriously challenging industry to drive profitable customer behaviour.

Crispin shares insights across fuel retail and payments and then shares his own truly big idea - to access the £7 BILLION of unspent loyalty points in the UK market alone - helping customers donate them to the charity of their choice.

This podcast talks through how "For Good Causes" ensures customers, brands and charities all benefit from leveraging the power of loyalty programmes to benefit whatever charity or cause their customers care about.

Crispin Rogers:

https://www.linkedin.com/in/crispinrogers/

https://www.forgoodcauses.org/

[email protected]

Show Notes:

https://www.dunnhumby.com/

https://www.beyondanalysis.co.uk/

http://www.myschool.co.za/ - MySchool MyVillage MyPlanet programme

This episode is sponsored by Capillary Technologies

aiRA is an on-demand analytics agent for customer insights.

aiRA gets you insights and analytics from your data, no matter what loyalty management platform you use or what industry you work in.

And you don’t need anyone to write a query, you ask in plain language, it reads your data and you get an answer in minutes.

Click here to learn more and book a meeting.

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Episode five of "Let's Talk Loyalty" discusses an award-winning loyalty programme in the education sector in the Middle East region.

Today I chat to its creator, Manav Fernandez, a loyalty consultant based in Dubai who developed the entire strategy, identity, value proposition, platform solution and communications strategy for "GEMS Rewards" programme - developed as a unique way to help offset the costs of private education for families.

The programme won the "Loyalty Magazine" award for the BEST loyalty programme in the Middle East and Asia region in 2018.

Show notes of useful links/assets mentioned by Manav:

Online Learning:

- Coursera

- Lynda.com

- Udemy.com

- https://www.edx.org/

Books:

- Sapiens by Yuval Harari

https://www.ynharari.com/book/sapiens/

- Hitmakers by Derek Thompson

https://www.amazon.com/Hit-Makers-Science-Popularity-Distraction/dp/110198032X

Contact Details:

Email: [email protected]

Linkedin: https://www.linkedin.com/in/manav-fernandez-3a12655/

This episode is sponsored by Capillary Technologies

aiRA is an on-demand analytics agent for customer insights.

aiRA gets you insights and analytics from your data, no matter what loyalty management platform you use or what industry you work in.

And you don’t need anyone to write a query, you ask in plain language, it reads your data and you get an answer in minutes.

Click here to learn more and book a meeting.

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Mike Atkin has advised, launched or worked on over 85 loyalty programmes in his 30 year career to date and is one of the best known experts in the loyalty industry. His work spans every sector from grocery (Tesco), to fuel retail (BP and Shell) through to coalition programmes and loyalty platform technology.

A real loyalty expert to listen to and learn from about loyalty marketing.

https://www.linkedin.com/in/mikejatkin/

[email protected]

Twitter #loyaltyguru

https://www.customerstrategynetwork.com/

Show Notes:

Training Sources:

http://www.LoyaltyAcademy.org for CLMP (Customer Loyalty Marketing Professional) Qualification.

https://thecxacademy.org/ for Customer Experience training.

Staying up to date/Loyalty Resources and References:

http://www.TheWiseMarketer.com - Loyalty Newsletter

http://www.TheLoyaltySurgery.com - UK Loyalty Conference Oct 2019

https://loyaltyacademy.org - US Loyalty Conference March 2020

This episode is sponsored by Capillary Technologies

aiRA is an on-demand analytics agent for customer insights.

aiRA gets you insights and analytics from your data, no matter what loyalty management platform you use or what industry you work in.

And you don’t need anyone to write a query, you ask in plain language, it reads your data and you get an answer in minutes.

Click here to learn more and book a meeting.

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3Plus is the award-winning loyalty programme for the Three mobile phone network in Ireland.

This show discusses the history of 3Plus, what it offers customers and the superb results it has achieved in the last few years.

Contact details for Siobhan Lynch, Loyalty Manager, 3Plus Ireland:

https://www.linkedin.com/in/siobhan-lynch-a28bb36/

This episode is sponsored by Capillary Technologies

aiRA is an on-demand analytics agent for customer insights.

aiRA gets you insights and analytics from your data, no matter what loyalty management platform you use or what industry you work in.

And you don’t need anyone to write a query, you ask in plain language, it reads your data and you get an answer in minutes.

Click here to learn more and book a meeting.

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As a loyalty marketing professional, Sanjeev Nichani has worked with some of India's top loyalty programmes, including Loylty Rewardz - a programme for over 100 million banking customers in India, AIMIA, and now Raymond Rewards, a men's retail fashion proposition that recognises and rewards customers across all markets segments and across 1,000 retail stores.

Includes insights on launching a loyalty programme within a franchise business, upcoming ideas to engage with members in digital channels and where Raymond Limited is focusing its commercial strategy in 2019 through to 2025.

Show Notes:

Guest: Sanjeev Nichani

This episode is sponsored by Capillary Technologies

aiRA is an on-demand analytics agent for customer insights.

aiRA gets you insights and analytics from your data, no matter what loyalty management platform you use or what industry you work in.

And you don’t need anyone to write a query, you ask in plain language, it reads your data and you get an answer in minutes.

Click here to learn more and book a meeting.

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An introduction to your show host - Paula Thomas and a background to the show.

Designed exclusively for loyalty marketing professionals, this episode introduces some of the key people in the industry as well as the main media publications for loyalty marketing professionals.