Dr. Vitz discusses knowing your motive in conversation, checking your intentions, and leading with your purpose.

Dr. Vitz discusses knowing your audience and the things that create certain responses, and how to navigate those topics for clarity.

Dr. Vitz discusses knowing your audience and the things that create certain responses, and how to navigate those topics for clarity.

Dr. Vitz discusses the basic preparations for conversation, starting with Knowing Yourself - your style, your sensitivities, and the things that trigger your emotional insobriety.

Dr. Vitz discusses the basic preparations for conversation, starting with Knowing Yourself - your style, your sensitivities, and the things that trigger your emotional insobriety.

Dr. Vitz discusses the crisis tools from the EMSO Practicum - The Fire Extinguisher allows, with training, for the ability to recognize being in the middle of the fire and choose a thoughtful solution.

Dr. Vitz discusses the crisis tools from the EMSO Practicum - The Fire Extinguisher allows, with training, for the ability to recognize being in the middle of the fire and choose a thoughtful solution.

Dr. Vitz discusses the crisis tools from the EMSO Practicum - The Yellow Light gives us the opportunity to slow the pace of a situation to find calm and clarity.

Dr. Vitz discusses the crisis tools from the EMSO Practicum - The Yellow Light gives us the opportunity to slow the pace of a situation to find calm and clarity.

Dr. Vitz discusses the crisis tools from the EMSO Practicum - The Magic Word lets you trust a friend to let you know.