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Kyle and Matt discuss celebrating wins, aging successfully, and the importance of understanding psychology.
Kyle and Matt discuss the importance of doing things that don't scale; the Kano model to understand which features will drive customer satisfaction; observing customers in the wild, and asking questions that elicit emotional answers.
Kyle and Matt discuss why the great resignation should be framed as "The Great Reflection", why employees are leaving their companies more than ever before, how to normalize it, and how to play offence and defensive to increase the talent density in your organization.
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