For fifteen years you could call a private number in Manhattan and anonymously apologize for anything. It was called The Apology Line. This is the story of the phone line and the man at the other end who became consumed by his own creation. He was known as “Mr. Apology.”

As thousands of callers flooded the line, confessing to everything from shoplifting to adultery, drug dealing, to murder, Mr. Apology realized he couldn’t just listen. He had to do something, even if it meant risking everything.

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