Listener Questions / AMA

In this episode of Rework, Jason Fried and David Heinemeier Hansson, co-founders of 37signals, join host Kimberly Rhodes to answer questions posed by Rework listeners.  Listen in as they share their insights and experiences in running a successful software company by answering questions from podcast listeners on topics such as 37signals' approach to design, decision-making processes, product management, and balancing managerial roles and responsibilities.

Tune in to hear their unique perspectives on these key aspects of building a successful software company.

Show Notes:    [00:23] - Noel asks David and Jason about their philosophy on design systems and using components instead of reinventing the wheel every time.  [01:01] - Jason explains that 37signals' website is a collection of ideas. The product itself is their design system.  [03:07] - As with Basecamp and Hey, design consistency can emerge naturally. [03:30] - David shares that large organizations typically use design systems to standardize processes.  [05:34] - Why it makes sense for individual designers to have ownership over the design process for small teams like 37signals. [06:52] - Listener Paul asks how David and Jason resolve conflicts and make difficult decisions. [07:02] - Jason explains conflicts are rare among the team and shares how they handle the things they don't agree on (without keeping score).  [08:18] - Why it's important to remember most decisions are temporary.   [08:59] - Jason shares an example of the rare occurrences when they might battle. [09:49] - Setting the standards for a smooth workflow. [11:30] - David's philosophy: "A willingness to try anything as long as there's an expiration on the experiment and a way to tell whether it went one way or the other." [12:55] - Jason explains why they don't need to consult each other for every decision—even the BIG ones, like leaving the cloud.  [14:28] - Prioritizing independence, competency, and TRUST. [16:50] - Podcast listener Tim asks Jason and David to discuss 37signals' approach to product management and some of their methods over the years. [17:20] - David shares how using software to gather and distribute information, allowing teams to make decisions, leads to everyone rowing in the same boat. [20:19] - Jason adds that with two-person teams, there is a direct relationship between the programmer and designer, and management would get in the way. [22:21] - Fighting hard against traditional managerial responsibilities because having managers invent work for other people can wreck a good thing (David and Jason only wear the hats of CTO and CEO occasionally). [23:25] - Do you have questions for David and Jason about a better way to work and run your business? Leave your voicemails at 708-628-7850 or email. 

Links and Resources: Sign up for a 30-day free trial at Basecamp.com HEY World | HEY  Leaving the Cloud | REWORK  Leaving the Cloud Part 2 | REWORK  Dev.37signals

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