“You can do all the training you want — it's not going to lead to behavior change.” — Alicia Mullery, Gartner VP Analyst

If employees are already largely overwhelmed with new initiatives, how can CIOs create a culture of continuous AI learning? The answers lie with senior leadership, management and some clever incentives. Join Gartner VP Analyst Alicia Mullery as she explains how CIOs can help staff use AI in their daily work and improve ROI.

• Episode highlights:
• Why isn't AI training enough to lead behavioral change? (2:24)
• What are the three parts of continuous AI learning? (3:18)
• What three elements can help AI learning go viral? (4:23)
• What do most CIOs miss when it comes to AI learning? (7:22)
• Why are managers critical for driving AI learning? (8:36)
• How can CIOs and staff make time to implement AI learning? (10:58)
• What should CIOs be thinking about next for their learning programs? (15:21)

About the Guest

Alicia Mullery is a vice president analyst supporting CIOs and other senior executives. Alicia’s research collaboration works to distill practical lessons from company accomplishments and missteps. She works to identify, build and then present best practice case studies that inspire executive action and decision making. Her recent areas of focus include the shift from projects to products, building fusion teams and safely democratizing digital delivery, transforming IT talent, building effective CIO/CxO partnerships and increasing the number of women in IT leadership. Alicia frequently facilitates executive-level discussions, including executive committee meetings, IT leadership team retreats and roundtables with CIOs and other senior executives. She is a keynote speaker at Gartner events and externally. Alicia is an American based in London, U.K. She brings a global perspective from her 15 years with Gartner, advising in North America, Europe and South Africa.