Customer service is the topic to start the second hour of the show from struggles with returns  and the state of those who do serve as retail workers amid the dynamic attitudes customers bring. Also, with the busy travel season we check in to see the MSP metrics from 2023 and the holiday travel numbers as well. Then we read through an article of a five pound dog and its owner facing off with a large moose and an Indiana man trapped for six days in his mangled crashed truck along I-94.