What are the most common customer complaints you receive in your restaurant?

Customer complaints are inevitable in every business. Perhaps, restaurants are one of the most susceptible establishments where you get to experience guest complaints every day. From a mild issue that can make a customer say it politely, to a severe problem that can escalate to an angry customer, anything can happen within a snap of a finger.

But what does a customer complaint mean? How to handle customer complaints? Ultimately, it is a gap between a customer who is expecting our food or service, and our failure to meet that expectation.

In today's show, we are talking about the five most common restaurant complaints and solutions, such as:

❌Wait time (speed of service)

❌Order inaccuracy

❌Dirty Restrooms

❌Friendly servers (greeting)

❌Poor Handling of our Customer Concerns

Thanks a million for your continued support! Please tune in for another Making Dough Show episode next week! If you love this video, please give us a like, comment, and subscribe. Let's make some dough!

#restaurantcustomerservice #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow

It isn't a secret that Making Dough Show's host, Hengam Stanfield is a restaurant owner, herself. Consequently, the industry she belongs to has been hit hard by the coronavirus, crippling various businesses worldwide.

In today's show, John Carpenter of Snelling Hospitality put a spotlight on our very own Hengam Stanfield. Let's see and learn how Hengam and her family were able to weather the storm in this exclusive interview by John.

Thanks a bunch for tuning in for another Making Dough Show episode! Please don't forget to give us a like, comment, and subscribe. See you again next week for more restaurant owner tips! Let's make some dough!

#restaurantcustomerservice #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow

Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources

In today's show, we are giving you five tips to improve restaurant customer service.

You may have a great team to provide great customer service in your establishment. However, you know that there are always areas to improve when it comes to customer service.

Customer service is a very significant aspect of the industry we are in, so if you are a restaurant owner or restaurant manager aiming to more high-grade customer service in your business, this show is for you!

Please don't forget to give us a like, comment, and subscribe. Thanks a lot and stay tuned for another Making Dough Show episodes next week for more restaurant owner tips! Let's make some dough!

#restaurantcustomerservice #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow

How do you train your staff for restaurant customer service?

In our last week's episode "10 Restaurant Customer Service Standards | Customer Service Tips," https://youtu.be/WgqjHQjwFTw, we addressed the importance of setting standards to improve customer service in your establishment.

Today, we are focusing on one of the most significant components to ensure that excellent customer service in your restaurant will ALWAYS be present! TRAINING YOUR STAFF! I'll be giving you five tips on equipping your people more effectively.

Please watch this episode of Making Dough Show if you are a restaurant owner or restaurant manager to better customer service in your business! Don't forget to give us a like, comment, and subscribe.

Thanks to you and stay tuned for another Making Dough Show episode soon to get more restaurant owner tips! Let's make some dough!

#restaurantcustomerservice #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow

Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources

What makes an outstanding restaurant customer service?

If you've been in the restaurant industry for quite some time, you know that excellent restaurant customer service isn't all about how delicious the food you offer or how attractive the place you have. It's far more than that. Customer service is necessary for all businesses to become successful.

For restaurants, setting customer service standards, conducting restaurant customer service training, especially Front of the House (FOH) training, and ensuring efficient restaurant management will help you improve customer service.

If you are a restaurant owner or restaurant manager who's trying to find ways on how to improve customer service in your establishment, this episode of Making Dough Show is for you! Watch this until the end, and if you like it, please give us a thumbs up and subscribe.

Thanks and catch us again on our next episode for more restaurant owner tips! Let's make some dough!

#restaurantcustomerservice #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow

What if an employee has Covid-19?

Sooner or later, we could be dealing with this issue. Now the biggest question is, do you need to close your restaurant if an employee has Covid-19?

We hope that you'll never get into this situation. However, if it happens (hopefully not), do you have a gameplan in place? Do you have protocols that you communicate with your team, so everyone is aware before all the shenanigans can even happen? Do you know the restaurant Covid-19 guidelines? What are the things to consider when restaurants plan to reopen despite the coronavirus pandemic?

Let's try to answer all these questions on this Making Dough Show episode! Please don't forget to like, comment, and subscribe to this channel for more restaurant owner tips! Share this video if you know someone who needs to watch this.

Here are some of the resources you may use as a guide:

COVID-19 Guidance: Businesses and Employers

An employee has COVID-19. Should you close your restaurant?

Hazard Identification and Assessment

Guidance on Preparing Workplaces for COVID-19

Interim Recommendations for US Community Facilities with Suspected/Confirmed Coronavirus Disease 2019

#restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow

Restaurant Scheduling is crucial in creating a productive team. Now more than ever, restaurant owners need to find means to increase their profits, and one way to do so is by ensuring that we accomplish critical tasks efficiently.

In today's Making Dough Show, we are pleased to have Cory Warfield as our special guest, the Founder and Chief Visionary Officer of ShedWool. Cory is a passionate restaurant veteran who saw the need for a scheduling app. Thus, ShedWool's Smart Shift Scheduling Software for restaurants was born.

Enjoy watching our exclusive interview as Cory shares his insightful ideas and expertise in the restaurant industry, employee scheduling, and workforce management:

-The changes in the workforce in the restaurant industry in light of Covid-19.

-Practical tips on how to be a good leader/manager and how to have a positive outlook during these uncertain times.

-Top Restaurant Scheduling tips during Covid-19.

How to project sales and schedule accordingly, considering how unpredictable things are week to week.

-Why folks should try Shedwool.

For more restaurant owner tips, restaurant marketing, and restaurant management related topics, please tune in to our channel! SUBSCRIBE NOW so you won't miss our new episodes! Let's make some dough!

#restaurants #restaurantscheduling #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #restaurantmarketing #makingdoughshow

How to beat your restaurant competition?

We all know that competition in the restaurant industry is extremely high. Making your restaurant stand out among the rest of your competitors is indispensable to find success in this business.

Is one, two, or three successful restaurant marketing strategies enough for you to thrive in this industry with millions of highly-driven competitors? Of course not, as there are a lot of factors to consider for you to keep up every day.

Consider these seven practical tips to beat the competition:

1. Be aggressive and proactive - do not be complacent, whether your sales are doing good or not, always keep that enthusiasm alive.

2. Check your foundation - do a SWOT Analysis and up-level your ticket times, consistency, and your service.

3. Mobilize your team - strengthen your team and let them contribute their ideas and skills towards the success of your business.

4. Go wide - let everybody in town know you exist, kill obscurity!

5. Go deep - build a good relationship with your community.

6. Freshen up your brand - innovate and be creative in promoting your restaurant.

7. Build that list - have a way of directly communicating with your customers regularly.

>>>Here are other resources for you to see to beat your restaurant competition! Let's make some dough!

https://youtu.be/vePk26r5aA0

https://youtu.be/slmyvrYPmWY

https://youtu.be/DuPMfT07oms

#restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow

How to turn around a failing restaurant?

Today, we are answering an inquiry from a fellow restaurant owner who's going through a tough season right now. They're wondering how to survive the restaurant business amidst the pandemic crisis we are all facing at present.

Sadly, this coronavirus fiasco has brought an adverse impact in different industries around the world, and we, in the restaurant business, are not exempted.

If you are asking, when is it time to close your restaurant? The answer is NOT NOW. If you have not done these seven tips, I'm about to share, this isn't the time to give up just yet. Save your restaurant and take these few steps:

1. Step back and take some time to ponder on these:

-What's your objective?

-What's Your Vision?

2. Know your Numbers - How far are you from your

break-even point?

3. Gather customer feedback - What do customers LIKE about your restaurant?

4. Have a cost analysis

5. Conduct a location analysis

6. Do a SWOT analysis

7. Measure your marketing initiatives - what has worked and not?

>>> Let's make some dough! Please check out the following videos below to help you turn around a failing restaurant:

https://youtu.be/vqDKh4xsUE0

https://youtu.be/xK36yGSttqQ

#restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow

As a restaurant owner, what is the biggest frustration you have in your business right now?

In today's Making Dough Show episode, I will share with you, based on our own experience, how your frustrations can lead to your freedom.

When you are a restaurant owner, getting frustrated is quite easy, that's just a fact! All you got to do is to look around you -a piece of equipment breaks; you got a no call, no show; you received a nasty review online; you walked into your filthy restroom, and the list goes on and on.

Our mission here at Making Dough Show is to help you run a profitable restaurant that does not run you. As an entrepreneur, you still need to learn how to take control of your life.

During our first few years in the restaurant business, we were like slaves of our restaurant. We were working for long hours, and we would get calls all the time. There were even some instances when we needed to leave our guests in our own house to help out in the restaurant operations.

Those were the days when we felt incredibly frustrated, exhausted, and sometimes embarrassed. We had no life until we've come to a point when we realized that we wanted freedom.

Fast forward to the present, this freedom that is once, only a vision for us, has now become a reality. We are now enjoying spending most of our time with our family. We are no longer captives of our restaurant operations.

We want you to experience the same, so please stay tuned if you want to know how we get to fulfill this freedom we're savoring at the moment!

If this video has moved you, you may also want to watch our episode "How to INCREASE your Restaurant SALES - Is your RESTAURANT SALES DROPPING?" on this link:  https://youtu.be/tQuUiYqGovU

Be sure to SUBSCRIBE to our channel so you won't miss any new episodes! Cheers to freedom and making DOUGH!

#restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow