October 16, 2023

Managing Emotions and Maintaining Professional Relationships

18 minutes

Grab a pen and some paper. The latest vertex live nationwide class got a new topic - Emotional intelligence. They did a fantastic job giving the ServiStar team questions to answer in between sessions on the topic covered. Mike recorded his response to the questions posed and we used the audio for this podcast. Enjoy this episode of the credit union leadership podcast!!! Here is the transcript:

Mike Neal, Chief Learning Officer at Service Star Consulting, discusses how to respond to emotional cues in professional settings. He emphasizes the importance of understanding the context behind emotional reactions and suggests asking open-ended questions to gain insight. Mike also shares strategies for balancing empathy and emotional response while maintaining professionalism. He highlights the significance of delivering the truth in a gracious way and taking bold action when necessary. The podcast provides valuable insights for managing emotions and maintaining professional relationships.

Chapters

Responding to Emotional Cues

Balancing Empathy and Professionalism

Telling the Truth in a Gracious Way

Separating Personal and Professional

Developing Leadership Core Values

Navigating Difficult Situations

Focusing on Performance

To learn more on the topic, come to our 4-hour workshop https://events.servistarconsulting.com/event/emotional-intelligence/

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Through engaging discussions, real-life scenarios, and practical exercises, we’ll equip you with powerful tools to enhance your emotional intelligence and drive positive outcomes in every aspect of your career and beyond.

Don’t miss this incredible opportunity to join us on a journey toward emotional intelligence excellence. Elevate your credit union career and make a lasting positive impact on your workplace and beyond. Enroll today and pave the way for a brighter and more fulfilling future.

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