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In this episode of the Holiday Cottage Handbook Podcast, we’re thrilled to welcome Robin Craigen, Founder and CEO of Moving Mountains, a premier luxury vacation rental company.

Robin shares his journey of scaling a successful high-end rental business and reveals the secrets behind creating exceptional guest experiences that drive loyalty and revenue.

What you’ll learn in this episode:

2:19: Robin’s journey in the hospitality industry
6:18: The joy of working with people on holiday
7:28: The story behind Moving Mountains
9:39: The original vision and how it has evolved
12:29: 20 years of organic growth and its impact
16:06: How to deliver a great guest experience while scaling
19:17: Why employees must understand and live the company vision
22:36: Building employee engagement for long-term success
25:34: Lessons all hosts can learn from the luxury rental sector
28:00: Emerging trends in the short-term rental industry
32:15: Challenges and opportunities in 2025
36:20: Advice for new property managers starting out
38:14: What’s next for Moving Mountains?
42:29: Robin’s favourite brand: Breezeway
4343:: Individual shout-out: Simon Lehmann
45:11: No. 1 lesson learned: every challenge is an opportunity

Links:
 
James Varley: https://www.linkedin.com/in/jdsvarley/

Holiday Cottage Handbook: https://www.holidaycottagehandbook.com/

Free events:

Your Air Success: Friday 4 April at Six Park Place, London

Register for your free ticket: https://www.holidaycottagehandbook.com/yourairsuccess

Free downloads:

The Ultimate Guide to Short-Term Rentals: https://www.holidaycottagehandbook.com/e-book

Guest Communication 101 for Direct Bookings: https://www.holidaycottagehandbook.com/hospitable

How to Navigate London's 90-Day Short-Term Rentals Limit: https://www.holidaycottagehandbook.com/your-airhost

Madison Rifkin: https://www.linkedin.com/in/madison-rifkin-23037712a/
Mount: https://rentmount.com/

Mentions:

Breezeway: https://www.breezeway.io/

Simon Lehmann: https://www.linkedin.com/in/simon-lehmann-8375753b/

Sponsors:

HCH Financial Services: https://www.hchfs.com/

Hosthub: https://www.hosthub.com/?utm_source=affiliate&utm_medium=banner&utm_campaign=HCH

Booklee: https://www.bookl.ee/

Smiling House: https://smilinghouse.ch/

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Contact the show: https://www.holidaycottagehandbook.com/contact