Robin Kencel shares powerful negotiation strategies from her luxury real estate career, teaching how mindset, rhythm, and empathy drive better deals.

In this episode of RealDealChat, Jack Hoss sits down with Robin Kencel, top Greenwich, CT real estate agent, ballroom dancer, and negotiation coach, to explore what it takes to master negotiation — in business, relationships, and life.

Robin shares insights from her decades in high-end real estate and reveals how emotional intelligence, observation, and consistency can transform even the most difficult deals. She discusses the psychology of luxury clients, the importance of communication tempo, and how everyday mindfulness can sharpen your negotiation skills.

You’ll also hear how she balances a high-performing career with ballroom dancing and acting, plus practical lessons anyone can apply — whether you’re negotiating a multimillion-dollar home or your next business deal.

What you’ll learn:

• The biggest mistake people make when approaching negotiation
• How to read personalities and adapt your communication style
• Why “keeping the rhythm” is critical to getting deals done
• How mutual respect and empathy create better outcomes
• The difference between analytical vs intuitive clients
• What luxury clients really want from agents and advisors
• How to set boundaries & expectations through communication
• Using improv and observation to improve emotional awareness
• Why a positive mindset often determines negotiation success
• Simple exercises to become a better listener & observer

📍 Learn more about Robin and her team at RobinKencel.com

💡 Want help scaling your real estate business with AI and automation? Visit https://realdealcrew.com

00:00 – Negotiation is not conflict — it’s communication

01:00 – Robin Kencel’s real estate background and daily routine

03:00 – Time management: using your calendar as a power tool

05:00 – Organization, rituals, and systems for high performance

06:00 – The psychology behind high-end real estate clients

08:00 – Analytical vs intuitive decision-making in negotiation

09:00 – The key to understanding your client’s communication style

10:00 – Why frequent communication builds trust and momentum

11:00 – How pricing becomes its own negotiation

13:00 – The importance of staging and professional photography

16:00 – Real-life negotiation story: rhythm, patience & mutual respect

18:00 – Managing negotiation tempo and preventing “deal fatigue”

20:00 – Everyday negotiation: from family to ballroom dancing

22:00 – Practical tips to sharpen observation and listening skills

23:00 – Rapid fire: lies, advice, books & time-saving tools

#RealEstateInvesting #NegotiationSkills #RobinKencel #RealDealChat #RealEstateMindset #LuxuryRealEstate #EmotionalIntelligence #CommunicationSkills #RealEstateTips #Mindfulness #RealEstateCoaching #RealEstateNegotiation #PassiveIncome #AIForAgents #Leadership

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We empower real estate investors by optimizing your business processes through customized automation and system integration. From lead management to deal closure, we help you build a scalable and efficient operation. Learn more at RealDealCrew.com

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