McKinsey Talks Operations

It’s been a year since the McKinsey Talks Operations podcast launched, and during that time there’s been plenty to talk about. Join hosts Daphne Luchtenberg and Christian Johnson as they take a look back at some of the year’s highlights. Discussions about inflation, building operational resilience, managing supply chains, decarbonizing operations, and the role of digital twins have all featured highly against a complex and volatile backdrop. Listen in to what McKinsey experts and guests have had to say about solving some of the biggest operations challenges.

McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations

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What do customers really want from their contact centers? A number of myths about areas including speed of answer and channel preference are shaping contact center and service strategy, leading to dissatisfied consumers and employees. This episode of McKinsey Talks Operations blows apart customer service myths, and suggests how data and analytics can be used to shape future strategy. 

Join the conversation with Julian Raabe, a partner in our Munich office; and Vinay Gupta, a Senior Knowledge Expert from Walton; along with host Daphne Luchtenberg, McKinsey’s Operations Practice Director of Communications.

McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations

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As economies move towards more sustainable transport options, more electric vehicles are rolling off production lines than ever before. These vehicles need to be powered by lithium batteries, built in specialist facilities called gigafactories. With more than 30 planned in Europe alone, companies are working fast to develop the construction and operating playbook for these highly technical sites.

Join the conversation with Stefano Piscitelli, Vice President of Group Construction at Northvolt, Evan Horetsky, a partner in our Stockholm office, and Mark Bakker, an Expert Associate Partner in our office in Amsterdam, and hosted by Daphne Luchtenberg, McKinsey’s Operations Practice Director of Communications. They are looking at how demand for batteries has changed, the opportunities to use digital twins in the planning, construction, and operation of gigafactories, and the role of a new approach to construction to ensure that both the factories and their products are sustainable.

McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations

See www.mckinsey.com/privacy-policy for privacy information

Members of the Global Lighthouse Network have become a source of inspiration. With more than 100 sites worldwide, they are beacons of light showing the potential of digital transformation to positively impact people and the planet.  This episode of McKinsey Talks Operations explores the growth of the Network from the first 16 sites to a community of the world’s leading production networks, and the examines benefits for companies that join with better workforce engagement, improved environmental sustainability outcomes, and increased productivity. The second chapter of the Fourth Industrial Revolution has begun, and the time is now to scale the adoption of tech-enabled operations.

Join the conversation with Francisco Betti, Head of Shaping the Future of Advanced Manufacturing and Value Chains at the World Economic Forum; and Enno De Boer, Senior Partner at McKinsey & Co, along with host Daphne Luchtenberg, McKinsey’s Operations Practice Director of Communications. 

McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations

See www.mckinsey.com/privacy-policy for privacy information

Infrastructure and capital projects such as roads, bridges, buildings, and utilities are being affected by climate change in new ways. As leaders seek to invest in projects with long lifespans and pursue net zero targets that are decades away, long-term planning has become fraught with uncertainty. From electricity outages to flood-damaged roads, extreme weather is already impacting our built environment in a real and immediate way. It will be imperative to understand and mitigate these climate risks in order to manage costs and ensure critical continuity.

In this episode, McKinsey Global Infrastructure Initiative (GII) senior leaders share their ideas and solutions on critical infrastructure issues. Join the conversation with Alex Guy, a partner at the international law firm Ashurst and Brodie Boland, a partner at McKinsey & Company, along with host Daphne Luchtenberg, McKinsey’s Operations Practice Director of Communications.

McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations

See www.mckinsey.com/privacy-policy for privacy information

Having previously discussed the fundamentals of digital twins and the opportunities they offer, we’re expanding our exploration of digital twins with an examination of a look at how digital is helping transform application in product development. Join McKinsey partner Kimberly Borden and senior adviser Dr. Will Roper in a conversation about the value of digital technologies twins in production applications. Their discussion examines the use of digital approaches to design and development in Formula 1 as well as in aerospace and defense, and bringing illustrating how a software development style can have a big impact in producing to hardware.

Recorded at Farnborough International Airshow, and introduced by McKinsey’s Operations Practice managing editor Christian Johnson, this episode explores the digital imperative in design and development for products. It also considers the need for a pragmatic approach to delivery, to ensure that big ideas can reach execution.

McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations

See www.mckinsey.com/privacy-policy for privacy information

The term ‘digital twin’ is fast becoming a bit of a buzzword used in discussions about digital transformation, but precise definitions are harder to come by. In this episode, we take a look at what is—and isn’t— within the boundaries of digital twin, the business advantages they can bring, and the requirements to capture the potential value.

Join the conversation with Anna Herlt and Kimberly Borden; partners at Mckinsey, along with host Christian Johnson; Managing Editor in McKinsey’s Operations Practice.

McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations

See www.mckinsey.com/privacy-policy for privacy information

Most businesses around the world are being impacted by inflation today. As they have navigated turbulence over the last two years, the decades-old model of how goods are made, sourced, and delivered has been severely disrupted. With that backdrop reactive fire-fighting has become part of the norm for procurement functions and this is set to continue. But there is a way to get ahead of turbulence and develop a resilient way of working.

Join the conversation with Craig Reed, former Vice President & Chief Procurement Officer at Corteva Agriscience, Marta Mussacaleca and Roman Belotserkovskiy, Partners in McKinsey’s Operations Practice; Ezra Greenberg, global leader in McKinsey’s work on macro scenarios and trends; and host Daphne Luchtenberg, McKinsey’s Operations Practice Director of Communications.

McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations

See www.mckinsey.com/privacy-policy for privacy information

Most businesses around the world are being impacted by inflation today. As they have navigated turbulence over the last two years, the decades-old model of how goods are made, sourced, and delivered has been severely disrupted. With that backdrop reactive fire-fighting has become part of the norm for procurement functions and this is set to continue. But there is a way to get ahead of turbulence and develop a resilient way of working.

Join the conversation with Craig Reed, Vice President & Chief Procurement Officer at Corteva Agriscience, Marta Mussacaleca and Roman Belotserkovskiy, Partners in McKinsey’s Operations Practice; Ezra Greenberg, global leader in McKinsey’s work on macro scenarios and trends; and host Daphne Luchtenberg, McKinsey’s Operations Practice Director of Communications.

McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations

See www.mckinsey.com/privacy-policy for privacy information

Following on from our discussion of voice analytics trends and technology and its potential in contact centers in our previous episode, in this episode we learn more about its implementation and how to effectively capture the available value: How can voice data analytics add value throughout your whole organization?


Join the conversation with Paul Humphrey, CEO and founder of Call Journey; Eric Buesing, a partner in McKinsey & Company and a leader in our customer care offering; and host Daphne Luchtenberg, McKinsey’s Operations Practice Director of Communications.



McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations

See www.mckinsey.com/privacy-policy for privacy information