Kwame Nyanning discusses the challenge of creating the experience office at Arrival, a technology company working on next generation electric vehicles, which hit the headlines earlier this year with an EUR 100m funding round from Hyundai and Kia. With an initial order of 10,000 vehicles from UPS (also an investor in the company), Kwame explains the complexity of experience design when it spans the multiple touchpoints of commercial vehicle deployment. His conversation with MEX founder Marek Pawlowski goes on to explore the potential societal impact of these vehicles, the scale of Arrival's long-term vision and the nuances of his role as a chief experience officer in this design-led organisation.

Get in touch with feedback and questions @mexfeed on Twitter or email [email protected].

Show notes with links to everything discussed:

https://www.mobileuserexperience.com/category/podcast/

Contact:

T: https://twitter.com/mexfeed/

E: [email protected]

Ben Scott-Robinson is designing the next generation of robot relations. Small Robot Company, the start-up he co-founded, must solve both the technical challenge of deploying rugged, autonomous robots on farms and the nuanced complexities of serving multiple users - from individual farmers to the animals the machines may encounter in the field. Ben talks to MEX founder Marek Pawlowski about how his deep experience in user-centred design, across both agencies and in-house teams, prepared him for the role and the origins and inspiration of Small Robot Company. The conversation expands to explore the user research and human robot interaction programmes Ben is working on.

Get in touch with feedback and questions @mexfeed on Twitter or email [email protected].

Show notes with links to everything discussed:

https://www.mobileuserexperience.com/category/podcast/

Contact:

T: https://twitter.com/mexfeed/

E: [email protected]

Mark Rolston is working on the future, from mixed reality delivered via digital eyewear for the likes of Magic Leap, to experimental projects exploring how projected interfaces might materialise in the physical world. Mark talks to MEX founder Marek Pawlowski about his long career at frog design, where he led global creative after a 20 year tenure, and the co-founding of his own agency - argodesign - in 2014. The conversation ranges from the possibilities of emerging, next generation interface technologies to the societal implications of these and what it might mean for designers.

Get in touch with feedback and questions @mexfeed on Twitter or email [email protected].

Show notes with links to everything discussed:

https://www.mobileuserexperience.com/category/podcast/

Contact:

T: https://twitter.com/mexfeed/

E: [email protected]

Tom Wood, co-founder of Foolproof, joins Marek Pawlowski to talk about what it takes to build a user-centred design agency, from the initial inspiration 17 years ago during his time as Head of Advertising at Virgin Money, to setting a course for the future through an acquisition. The conversation ranges from the nuances of structuring design teams for ongoing skills development to how it feels to be on both sides of the table during design agency mergers. Tom and Marek also talk about their shared interest in Norwich as an emerging centre for digital design and the technologies which might shape the next generation of interaction design. Get in touch with feedback and questions @mexfeed on Twitter or email [email protected].

Show notes with links to everything discussed:

https://www.mobileuserexperience.com/category/podcast/

Contact:

T: https://twitter.com/mexfeed/

E: [email protected]

Jason DaPonte has been at the cutting edge of digital experience design since the late 90s and shares some of the insights gained along the way with MEX founder Marek Pawlowski. They talk about Jason's current strategy role at design agency ustwo, as well as revisiting the evolution of multi-touchpoint experience design. The conversation expands to anecdotes from working on the earliest versions of the Washington Post's web-site to Jason's time at BBC Mobile and running his own agency business.

Get in touch with feedback and questions @mexfeed on Twitter or email [email protected].

Show notes with links to everything discussed:

https://www.mobileuserexperience.com/category/podcast/

Contact:

T: https://twitter.com/mexfeed/

E: [email protected]

Gavin Edwards directs product design and research for Skyscanner, a travel search platform serving 90 million users a month. He talks to MEX founder Marek Pawlowski about applying research insights at scale, the cultural nuances of users' travel behaviours and his own journey through design agency work to leading in-house teams. Along the way, the conversations touches on design education, Gavin's love of engineering and tinkering, as well as hiring for large-scale design teams of 50+ headcount.

Get in touch with feedback and questions @mexfeed on Twitter or email [email protected].

Show notes with links to everything discussed:

https://www.mobileuserexperience.com/category/podcast/

Contact:

T: https://twitter.com/mexfeed/

E: [email protected]

Anna Bäck has seen user-centred design from all angles: spending time as managing director of a small specialist agency, playing a leadership role at a larger agency as it became part of McKinsey and most recently as CEO of an expanding digital platform where she is nurturing a strong design culture throughout the organisation. She talks to MEX founder Marek Pawlowski about her formative experiences travelling the globe, her background in telecoms and engineering, as well as what kind of design approach she is hoping to build at Kivra, a rapidly growing service for delivering and securing users' most important documents.

Get in touch with feedback and questions @mexfeed on Twitter or email [email protected].

Show notes with links to everything discussed:

https://www.mobileuserexperience.com/category/podcast/

Contact:

T: https://twitter.com/mexfeed/

E: [email protected]

In-depth user research has been a touchstone throughout Lada Gorlenko's fascinating career. She talks to MEX founder Marek Pawlowski about her current role leading experience research for work management platform Smartsheet, as well as everything from her background in cognitive science, working in prisons and her time working on Microsoft's mobile ambitions in the late 2000s. The conversation expands to explore the ingredients for effective conferences and the skills Lada looks for when hiring for her teams.

Get in touch with feedback and questions @mexfeed on Twitter or email [email protected].

Show notes with links to everything discussed:

https://www.mobileuserexperience.com/category/podcast/

Contact:

T: https://twitter.com/mexfeed/

E: [email protected]

From debuting concept cars in computer games to re-imagining autonomous vehicles as luxurious overnight sleeping cabins, Sam Livingstone has been advising the automotive industry on customer-led design strategy for over 20 years. He talks to MEX founder Marek Pawlowski about the opportunities for vehicle manufacturers to embrace digital experience design, the potential for re-imagining car brands and the nuances of understanding the next generation's attitudes to mobility. The conversation expands to explore Sam's early roles with car makers, his teaching work at the Royal College of Art and where he looks for inspiration.

Get in touch with feedback and questions @mexfeed on Twitter or email [email protected].

Show notes with links to everything discussed:

https://www.mobileuserexperience.com/category/podcast/

Contact:

T: https://twitter.com/mexfeed/

E: [email protected]

Fiona Myles runs her own agency, Kin Branding, working at the intersection of brand strategy and design thinking. In addition, she works all over the world delivering workshops and education programmes to foster a design-led, creative economy with organisations like Nesta and the British Council. She shares the story of her career with MEX founder Marek Pawlowski, touching on everything from user-centred design to the nuances of encouraging entrepreneurs to embrace design in different cultures.

Get in touch with feedback and questions @mexfeed on Twitter or email [email protected].

Show notes with links to everything discussed:

https://www.mobileuserexperience.com/category/podcast/

Contact:

T: https://twitter.com/mexfeed/

E: [email protected]