Microsoft Teams Insider

In this Microsoft Teams Insider Podcast episode, Micah Singer, CEO of Kurmi Software, and Tom Arbuthnot discuss a range of topics around the future of Enterprise IT:

• potential impact of generative AI on software development
• shift towards remote work and how it's driving demand for more IT infrastructure
• role of AI in IT security
• the rise of low-code and no-code applications
• monetisation of cloud infrastructure
• the need for greater automation in IT management

• Michael Tressler is a Senior Solutions Consultant at Jabra, focusing on pre-sales technical support for Jabra products, including audio and video devices.
• In this podcast Michael explains his journey from early coding, to IT roles to Microsoft and then to Jabra
• Jabra has also recently launched an Android-based video bar, providing an all-in-one solution for video conferencing.

Thanks to Jabra, this episode's sponsor, for their continued support of the community and helping making content like this possible. 

In this podcast episode, Tom Arbuthnot and Sam Kennedy, discuss Crestron's product Automate VX for outside-in camera views in meeting rooms. The multi-camera solution aims to provide a more equitable meeting experience by intelligently selecting the best camera angle for each moment during a meeting. The Automate VX has also recently been Microsoft Teams certified, making it the first multi-camera solution to have been certified by Teams.

Thanks to Crestron, this episode's sponsor, for their continued support of the community and helping to make this podcast possible. 

In this podcast episode, Tom Arbuthnot and Chris Goodwill discuss the impact of AI on contact centers and the opportunities it opens up for innovation and improvement in content centers.

• AI will have a significant impact on contact centers in terms of driving efficiencies and improving customer experience.
• Quick wins in the B2C space include using chatbots for simple tasks like waste collection or ordering recycling bins.
• Digital transformation is essential for contact centers to drive better customer experiences and satisfaction.
• The use of AI in contact centers can lead to cost savings, skill changes, and job opportunities in different areas.
• Microsoft has introduced Dynamics Contact Center platform and Digital Contact Center platform (DCCP) to provide contact center solutions.
• Dynamics Contact Center platform is tightly integrated with Dynamics CRM and offers voice and omni-channel capabilities.
• Partners and customers need to understand the options available, leverage the best solutions, and stay open to the evolving contact center market.

Thanks to Ribbon, the sponsor of this episode, for your continued support and making it possible for us to produce content like this. 

In this podcast, Tom Arbuthnot interviews Alistair Pidd from Pure IP, discussing the maturity and scale of Microsoft Teams in the enterprise market. 

Thank you to Pure IP, the sponsor of this episode, for helping to make this podcast possible. 

• Microsoft Teams has undergone significant changes and improvements in the last year, such as the introduction of SIP gateway, shared calling with auto-attendant administration, and the migration away from 3PIP devices.
• Managing the scale and complexity of Teams deployments in large enterprises requires careful planning and change control to ensure stability and minimize disruptions to service.
• Responsibilities for managing Teams deployments in enterprises often involve multiple teams, including network, voice, applications, and meeting room teams.
• Automation and outsourcing services, such as managed SBCs, are becoming more common as enterprises seek to simplify their Teams deployments and reduce the complexity of managing phone systems.
• Reporting and analytics capabilities in Teams, especially for call queues and support desks, remain an area where improvements are needed to provide better visibility and insights.

In this podcast episode, Tom Arbuthnot interviews Michael LaMontagne, a Microsoft Teams expert and the creator of TeamsBoss. TeamsBoss a cloud voice admin and voice operations solution for Microsoft Teams that helps organizations simplify and manage their Teams phone and meeting room operations. It eliminates the need for complex PowerShell commands and allows users to easily manage phone numbers, policies, profiles, and resource accounts for Teams.

Thanks to Numoix, the sponsor of this episode. Check out their Teams recording solution Microsoft Teams Recording | Cloud Compliance Recording | IXCloud (numonix.cloud)

• Michael LaMontagne is an independent consultant and principal product manager for TeamsBoss.
• TeamsBoss a cloud voice admin and voice operations solution for Microsoft Teams.
• It offers features like phone number management, profile creation for users based on policies, bulk management of user configurations, and resource account management.
• The service aims to simplify and automate tasks that are challenging with PowerShell or the Teams Admin Center.
• TeamsBoss is Azure-based and can be procured from the Azure Marketplace.
• It uses delegated permissions and does not store tokens or credentials,

In this pod, Vandana Thomas, Product Leader for Microsoft Teams Phone Mobile gives us insight into what Teams Phone mobile is and how it has been going in market

I really enjoyed this conversation. Chul-Young, Product Manager, Collaboration Platforms & Services at Parexel, takes us through his and their Microsoft Teams journey.

- Rolling Microsoft Teams out to 20,000 users  in 50 countries in 4 weeks
- Keeping things as standard as possible
- How is Team creation and lifecycle managed?
- With great power comes great responsibility
- Experience rolling out Teams Phone and reducing the number of Phone users
- Looking at this year and Microsoft Viva

Aaron Steele, Microsoft Technical Program Manager takes us through what is Network Device Interface (NDI) and how can it be used to broadcast Teams meeting content, and how organizations like the NBA and Christie's have used the technology for their events.

More about Teams and NDI:
https://support.microsoft.com/en-us/office/broadcasting-audio-and-video-from-teams-with-ndi-and-sdi-technology-e91a0adb-96b9-4dca-a2cd-07181276afa3

https://learn.microsoft.com/en-us/microsoftteams/use-ndi-in-meetings

Graham Walsh is a Microsoft Most Valuable Professional (MVP) and works for Neat where he is the Product Specialist / Strategic Alliances in EMEA

We get into the neat portfolio. Talk about the neat frame and where we think it fits in the market. Also, the neat bar pro and how it compares to the neat bar and the extensibility there, and a little bit about the upcoming Neat center and where that will play.