In this episode of More With Moreira, your host Desmond has a short rant about customers who want to change management agents… but don’t know what they want!?

Desmond questions these customers why they want to change management agents, only to find whilst trying (and sometimes failing) to get to the root of the ‘problem’; They don’t know!

BEST MOMENTS

“Make sure you know and then get what you want from them.”

“You’re Not gonna get more for less”

“You get what you pay for.”

“Do you want a good agent? Or do you want someone that’s going to rip your arse out? Make your mind up.”

ABOUT THE HOST  

I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while. I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school. But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. Yes, big words, but that was me in a box. A slave to the system! Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!   

CONTACT METHOD  

This show was brought to you by Progressive Media

In this podcast, Desmond explores how block management is working and discusses whether all block managers being qualified, as now being recommended, will make a positive difference.   

If you are a block manager this episode provides a fascinating insight into all aspects of block management, listen in now to find out more   

KEY TAKEAWAYS 

BEST MOMENTS 

‘It’s a problem about ratios’   

‘It doesn’t mean on the ground, if you live in a block of flats you are going to get a better level of service’   

‘In block management we are basically saying it’s a buffet, pay a fee and eat as much as you want throughout the year’   

‘You can eat us out,  burn the kitchen down and sell the cutlery, No one is giving enough consideration to that’   

‘The social housing provider only sends the charges on to the individual, yet they are able to charge a management fee’   

‘All avenues for a managing agency are being scrutinised ‘   

‘It would be great to get some different perspectives on it’ 

VALUABLE RESOURCES 

https://itunes.apple.com/us/podcast/more-with-moreira-the-business-podcast/id1453409163?mt=2 

https://www.gov.uk/government/publications/independent-review-of-building-regulations-and-fire-safety-final-report 

ABOUT THE HOST  

I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while. I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school. But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. Yes, big words, but that was me in a box. A slave to the system! Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!   

CONTACT METHOD  

This show was brought to you by Progressive Media

If you’re always surprised when you see your bill every month because of the additional service charges, then this episode is for you! 

Today in the More With Moreira Podcast, Desmond discusses everything you need to know about the service charges you see on your bill. Clearly, you have forgotten, or maybe haven’t read, what is on your lease contract if you’re not aware it. If you’re having doubts, review and understand the lease contract regarding your service charges. Discover why you should also know how service charges are portioned among tenants, why are you paying it, and what’s included in it. 

KEY TAKEAWAYS 

BEST MOMENTS 

VALUABLE RESOURCES 

ABOUT THE HOST 

I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while. I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school. But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. Yes, big words, but that was me in a box. A slave to the system! Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!  

CONTACT METHOD 

This show was brought to you by Progressive Media

If you’re leasing your properties, one thing you should avoid is bad reviews from your tenants due to bad management. 

That is why you should make extra effort to look for a reliable managing agent for your property. So, in this episode of the More With Moreira Podcast, Desmond helps you with the process when choosing your new managing agent. The first step, tendering, is the most important. Learn what should you include in your checklist when you’re finally deciding on one. It will make a huge difference if you stick with a reliable professional managing agent. 

KEY TAKEAWAYS 

BEST MOMENTS 

ABOUT THE HOST 

I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while. I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school. But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. Yes, big words, but that was me in a box. A slave to the system! Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!  

CONTACT METHOD 

This show was brought to you by Progressive Media

From what we're listening and reading from different media when it comes with property updates, what are actual facts? And what is just blown out of proportion?  

In this episode of the More With Moreira Podcast, Desmond, your host,  encourages you to know how to differentiate a mere problem from a scandal. He reminds us to always be vigilant and fact-check everything you see on the web, on the television, etc. Check all existing arguments based on facts before we start reacting/responding. For example, in property, it’s just plain normal that increases in ground rents happen. Learn how should we be responsible and accepting with this kind of changes today when you tune in.  

KEY TAKEAWAYS 

BEST MOMENTS 

VALUABLE RESOURCES 

ABOUT THE HOST 

I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while. I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school. But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. Yes, big words, but that was me in a box. A slave to the system! Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!  

CONTACT METHOD 

This show was brought to you by Progressive Media

IS NETWORKING NOT WORKING? 

In this episode…….. explores networking and the reasons it both works and doesn’t work depending on how you approach it and what you aim to gain from it. 

If you want to understand more about how to make networking a successful and positive experience for yourself then listen in now.  

KEY TAKEAWAYS 

There are lots of reasons for networking and everyone has their own reasons for attending networking events.  

At networking events, there is a random mix of people in attendance and not all will be your target market or people you could partner with.  As a result, you can often have lots of random conversations. 

These conversations can often feel contrived, and this is one of the reasons people can be put off these events and wonder why they attended in the first place.

Some people are very set in their approach and at networking events will always try and pitch their business, but if they have a furniture business and you  have a block management business there will not necessarily be a business connection. 

If you don’t share a business connection it could be an opportunity to practise your pitch. Ask prior to pitching so that the other person can offer constructive feedback. 

People think that if they have spoken with someone it’s is always necessary to share details. This is not always worth doing. It is possible to have a conversation, but if your business interests are not at all connected it will not be necessary to share contact details. 

You have to be yourself shamelessly, not worrying that you might not be liked. The most important thing is to be authentic.  

If no likes you it doesn’t matter, you can’t bend and twist yourself at an event and then be completely different outside of it 

Most of time it’s about connections. You may connect with a person because you share the same approaches and thinking. These types of people can be worth staying in touch with and building relationships with. 

Businesswise you may not have any commonalities but you may be able to share an idea that can help someone else. 

If you provide something of value to someone you don’t always get something direct back. You have to be prepared to give something away for free whether that’s time or ideas. 

BEST MOMENTS 

‘First and foremost be yourself and don’t worry about what people think of you’ 

‘You don’t need peoples affirmation in that situation to feel good about yourself’ 

‘I’m sure you will have had those experiences’  

‘There are people who are massive advocates of networking’ 

‘It’s a bit false and bit fake and that puts people off’ 

‘ That falseness is one of the reasons that networking is dead’  

‘You walk out and put the business card in the bin’ 

‘Let’s be honest going to a network is a bit weird and strange for lots of people’  

‘Stop trying to sell your service or product if there is no connect ‘ 

‘Business wise we might not be able to do anything but if we like each other I’ll be thinking how can I help them?’ 

Host BIO 
I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while. 
I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school. 
But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. 
Yes, big words, but that was me in a box. A slave to the system! 
Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? 
The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first! 

Contact Method 

Website: http://desmondmoreira.co.uk  
Youtube Channel: https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured  
Twitter: https://twitter.com/Desmondmoreira  
Instagram: https://www.instagram.com/desmondmoreira/ 

This show was brought to you by Progressive Media

Working in the industry for two years and having a piece of paper that says you have a qualification does make you a good property manager but It doesn't make you a good block manager. In this latest episode Des looks at why, as a sector, Block management needs to look at its recruitment practices and see if we are actually recruiting the right people to the right jobs. Should people be earning 35-40K after very little experience? Listen in to another short, sharp, Des Debate to hear all about the big debates happening in Block Management.

Key Takeaways

I get approached by recruitment agencies saying they have block managers who are earning 45-40K and they have only been it for two years. It annoys me. There is a shortage of good property managers. There is a lot of movement. If you have been doing it for 1 or 2 years you are not a great property manager, your just a property manager.

There is an expectation that people are going for jobs that they are not ready for. and you can’t be because you have been doing it for such a short while. You can only be good at something after a certain amount of hours. Work full time for 40 hours a week, you’ve done that for a couple of years, 4,000 hours. Talk to me, when you have done 20,000 hours and you have mastered your craft.

When you have done nowhere near 10,000 you can’t command those salaries. I don’t know whether the recruitment consultants are fueling this. They work on a commission, they work on pushing higher salaries so they get a bigger commission. They are pushing people into jobs when they are not actually that good. Only after ten years could I command a good salary. It’s a combination of lots of things. We need to collectively think about our recruitment into our business. After two years at anything is not enough. It doesn’t make you great.

Best Moments

‘If you have been doing it for 1 or 2 years you are not a great property manager, your just a property manager.’

‘There is an expectation that people are going for jobs that they are not ready for. ‘

‘When you have done nowhere near 10,000 you can’t command those salaries.’

‘It takes 10,00 hours of work to be really good at something.’

‘We need to collectively think about how we recruit into our business. Working  two years at anything is not enough.’

‘I don’t know whether the recruitment consultants are fueling this.’

‘There is a shortage of good property managers out there.’

About the Host

I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while.

I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school.

But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life.

Yes, big words, but that was me in a box. A slave to the system!

Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite?

The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!

Contact Method

Website: http://desmondmoreira.co.uk
Youtube Channel: https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured
Twitter: https://twitter.com/Desmondmoreira
Instagram: https://www.instagram.com/desmondmoreira/

This show was brought to you by Progressive Media

Is block management broken? That’s all you ever hear in the industry that block management is broken for numerous reasons. But are they looking at the bigger picture? Are the looking at a balanced viewpoint? In the latest episode, Des looks through several of the key highlight problems in the sector, and asks does this really mean that the sector is broken? Do you agree, is the sector broken? Listen on to spark the debate on where is the balance in the industry.

Key Takeaways

Lots of people are saying that block management is broken. When people are only talking about the negative. It can become dangerous in my mind because that’s all you hear sometimes. You just get a one-sided picture of what is going on inside the industry. It’s important to explore this view and understand it.

The problem with the narrative at the minute is that no-one is challenging the view. It sometimes feels that if you are against the grain in your opinion if you challenge the mainstream view. You are seen as someone who is defending really poor practices. Leasehold houses is this tiny, tiny thing in a huge industry. The problem isn’t small, and it should be talked about. It’s wrong to have the narrative when leasehold is broken just on the back certainly without the positive.

Leasehold houses, are where you buy freehold houses and it’s given a lease. It’s a house, where you’re granted a lease on them. Leases have loads of restrictions that you have to do like pay contributions to the estate. People are saying that these are unnecessary, and you're charging the purchaser at all different levels. Leasehold houses at its core are odd.

I think it’s a bit weird, however, these houses are sold subject to contracts. Lots of people have signed up and bought leasehold houses, and the argument is they don’t know what they are buying. I don’t accept that this is true. I get why you think that the lease house is wrong and I would agree. I won’t agree that the purchaser doesn’t understand what they are buying. You have a solicitor who points out these things, they point out the restrictions. You have to do your due-diligence.

Your taking a commercial situation and then there is a narrative where people can’t make money. There is an argument that you shouldn’t be making any money from these. People are purchasing properties and this is part of the contract. If you sign up to it and sign up to it. I would support a change in legislation that there should be no leasehold but you can’t change previous agreements.

Extensions, sometimes the landlord are charging people to approve their intention as a freeholder. I don’t think it’s wrong for there to be a fee. Something has to review. Something happens then when people build up and cut corners, and it’s not in keeping with the development. There should be a cost to avoid this. If It's done properly it should be done quickly. Give me an example of another service industry where you are not charging for peoples time.

If you nationally decide to bring down the cost. Subsequently, the industry will be worse, not better. You have to be really careful with the narrative. I don’t see the problem with doubling ground rent from £100 in ten years and then for the next ten years it was £300. I don’t see the problem with that. Some people are saying this is a big problem. When it’s over a short term and its large numbers I understand the concern. To suggest that the industry is broken on the back of something like this is wrong. There are very few properties which this affects.

This is a service industry. The business model is being attacked. People are saying that the management fees are too high, they should have been rising. This is not sustainable in the future. You can’t have everything rise and then charge less. I’m sure everyone who runs a business will agree. We are moving towards an expectation that everything should be done for free.

Housing Associations. I don’t agree with the model of these. We manage the block, and they are the leaseholder. No-one talks about the excess money that Housing Associations are bringing in. I want to see more people coming out and disagreeing with the narrative. Speak to some people who are happy rather than the people who are not happy, all the time.

Best Moments

‘Negative narrative of the media is not backed up.’

‘When you have a story there should be a balance.’

‘Speak to some people who are happy.’

‘If you nationally decide to bring down the cost. Subsequently, then the industry will be worse, not better.’

‘Lots of people have signed up and bought leasehold houses, and the argument is they don’t know what they are buying. I don’t except that.’

‘We are moving towards an expectation that everything should be done for free.’

‘Make sure all sides are represented.’

‘There should be a fee on creating an extension.’

‘Leasehold is not broken.’

‘You have to look at the bigger picture, you can’t just make one change.’

‘Leasehold at its core is odd.’

‘I don’t see the problem with doubling ground rent’

‘Leasehold is good.’

About the Host

I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while.

I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school.

But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life.

Yes, big words, but that was me in a box. A slave to the system!

Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite?

The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!

Contact Method

Website: http://desmondmoreira.co.uk
Youtube Channel: https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured
Twitter: https://twitter.com/Desmondmoreira
Instagram: https://www.instagram.com/desmondmoreira/

This show was brought to you by Progressive Media

Trolls are not reviews. In these short debates Des gives a short hit on a specific subject within his sector. How do you deal with reviews? Are you having to deal with trolls in your business? Do you agree? Listen in to the latest episode of more with Moreira on why Trolls are dangerous for your business and why balanced reviews are all the more important to gain.

Key Takeaways

Trolls are not reviews. You get reviews online through google, or your facebook page, anywhere people get to review. A review is someone who gives you an opinion of the service of product they had experienced. They describe that in the review which you might be happy with that or not happy with.

A troll however is someone or just hates you. Trolls have no intention of giving you feedback, or to help other people. Trolls just want to give you a bad reputation. I don’t have any reviews online, because they are a waste of time sometimes. You need to put into context what people are saying. How helpful is it people just say all negative things on your facebook page.

If you make a statement about a company then you have to be able to back it up.

Best Moments

‘Trolls are not reviews.’

‘Reviews have to be about something.’

‘Trolls are only out to give you a bad reputation.’

‘A review is someone who describes an experience of your service or product.’

‘If you make a statement about a company then you have to be able to back it up.’

About the Host

I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while.

I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school.

But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life.

Yes, big words, but that was me in a box. A slave to the system!

Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite?

The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!

Contact Method

Website: http://desmondmoreira.co.uk
Youtube Channel: https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured
Twitter: https://twitter.com/Desmondmoreira
Instagram: https://www.instagram.com/desmondmoreira/

This show was brought to you by Progressive Media

Collaboration enables you to inspire, learn and solve problems. There is often a fear from businesses in your sector that collaboration will lead to losing customers but collaboration can enhance your business for the better. In this episode Des goes through the five key positives for collaborating with others. Whether it’s learning from each other, saving money through shared resources or inspiring others to action everyone should be collaborating internal and external to their sector. If you are not collaborating with the right people learn how why should be doing that today?

Key Takeaways

Why is collaboration undervalued? I’m going to a talk through five things that you should consider with collaboration. There maybe others but these really resonate with me. Collaboration is where businesses work together to create even more value for each other. This can be from person to person or business to business.

When looking to collaborate with someone you don’t have to do all these five with one company. Some of the people that you collaborating with may help with one or two of these. Collaboration is about both ways, so they might inspire you, and you help them solve a problem. Collaboration is about creating value for both parties probably in different ways. Thinking about how others can help your business journey is key. We all need help, collaboration is about helping us get there. Reach out if your not collaborating with someone.

Best Moments

‘Ideas aren’t actually worth anything.’

‘It’s all about implementation.’

‘Collaboration evokes creativity.’

‘Collaboration can help solve problems.’

‘Collaboration means you can save money, on resources.’

‘Collaboration is about finding people who are doing similar things.’

‘There are massive opportunities to save money.’

‘Collaboration is about creating value for each other which can be different.’

‘Collaboration is about being more resourceful.’

‘Education in collaboration can be business to business.’

‘Educational advantages to collaboration.’

‘Networking outside your industry can be essential to growing your business.’

‘No customer will leave because of collaborating with someone.’
‘Don’t be fearful of your competitors.’

About the Host

I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while.

I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school.

But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life.

Yes, big words, but that was me in a box. A slave to the system!

Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite?

The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!

Contact Method

Website: http://desmondmoreira.co.uk
Youtube Channel: https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured
Twitter: https://twitter.com/Desmondmoreira
Instagram: https://www.instagram.com/desmondmoreira/

This show was brought to you by Progressive Media