The shift to subscription sales models is sweeping across many industries, but it’s a change that requires more than just a new way to buy. Senior research analyst Bruce Daly joins host Eric Hanselman to explore the shift in mindset it requires and the organizational challenges that many have faced. While customer success approaches can be supported by software systems, there’s an underlying organizational and operational change that’s required. More digitization complexity!

Supporting the communities that make up the modern enterprise requires visibility in ways that many might not have considered. Analyst Marie Froehlicher and Emily Jasper, President of the Global Pride Resource Group, join host Eric Hanselman to explore the path to greater understanding. Organizations have to understand that, unlike other corporate metrics, DEI perspectives are dynamic and have to consider language to capture the nuances of the constituencies that make up their community.

While information security budgets are increasing, the market isn’t being kind to infosec vendors and that could dampen M&A prospects. Returning guests Garrett Bekker and Brenon Daly join host Eric Hanselman to talk about those prospects and look at the implications of the huge Broadcom/VMware deal. That massive transaction has all of the hallmarks of a private equity deal and is an indicator of the shifting market dynamics that will be at play as we head back to an in-person RSA Conference.

Can cars make the transition to being a subscription service? Returning guests Mark Fontecchio and Johan Vermij join host Eric Hanselman to sort out what works in this transition and what’s possible. Consumers see value in vehicle-specific services, but have grown accustomed to using personal devices for functions like navigation and entertainment. Security is a very different matter, as consumers want greater control over data and where it’s used. Greater trust could unlock many options.

The use of artificial intelligence and machine learning (AI/ML) is growing rapidly, but there’s not a lot of visibility into the set of supporting capabilities that have to be in place to support it. Nick Patience returns to discuss the results of the latest AI/ML study and to dig into use cases and operations aspects with host Eric Hanselman. While a lack of data scientists has been a popular concern, there’s a lot more that’s needed to support AI/ML efforts. MLOps can come to the rescue!

Organizations are sorting out what’s needed for their digital infrastructures. There’s natural synergy between compute and connectivity and senior analyst Lynnette Luna and principal analyst Dan Thompson join host Eric Hanselman to look at today’s reality and future potential. Is close enough compute sufficient for today’s uses? The promise is driving M&A activity between cell tower and datacenter owners and opening opportunities for service provider’s easier to consume, abstracted offerings.

Women’s experiences in the technology workplace are many and varied and research directors Katie Darden and Melanie Posey join host Eric Hanselman to explore the results of the Women in Technology study. Produced in collaboration with the California Technology Council and WE Global, it looks at different aspects, including the power of virtuous circles that women role models can create in tech and how perspectives differ across age groups. Important insights with some surprises!

We talk a lot about theoretical aspects of ML/IA, but this episode brings in Giorgio Baldassarri and Kieran Shand from S&P Global's Credit Modeling and DMS teams to talk about the practical aspects of Machine Learning (ML) implementations with host Eric Hanselman. They are tackling a complex problem in tracking credit risk and building ML models to identify higher-risk credit instruments. It’s a situation where the data can be incomplete and, in a regulated industry, model explainability is key.

There’s tremendous focus on environmental, social, and governance issues, but consumers seem to view these as more discrete aspects, rather than an integrated set of concerns. Sheryl Kingstone, head of Customer Experience and Commerce, joins host Eric Hanselman to look at recent study data that indicates the challenges and opportunities that businesses face. Reported declines in trust mean better communications are needed, but consumers say they value companies that live and express ESG values.

Does more data give you better decisions? That’s open for debate, but the quality of the data you use can have an impact on getting to decisions faster. Justine Iverson, head of S&P’s Global Marketplace explores the different aspects of working with data sets with host Eric Hanselman. Tools with higher levels of abstraction can put data-driven decision-making in the hands of more people and power a digitized business. Will the fridge of the future be adorned with data plots from school? Maybe.