Listen in with our amazing partner, Andy Moules of Red Rose Technologies from the UK discuss Omni-Channel and CX in 2023. Andy dives into a very unique and valuable approach of how he journey maps with his customers. He drops countless valuable tips that help his customers down their CX journey you won't want to miss!

Tune in today and catch the Chief Technology Officer, Brian Martin, of 8x8 as our special guest! Bryan talks about his history starting at 8x8 early on and the roles he's had at the company. Bryan gives killer tips around not only the 8x8 tech stack but more importantly some incredible tips for discovery meetings with customers and prospects and things people often overlook that help them close deal after deal! There are too many golden nuggets to list, so don't miss this one!

You won’t want to miss this today as we have the legendary CX Solution Architect, Meagan Thai of Telarus on the call. We discuss how Omni-channel is still so critical to understand, what some of the latest trends partners need to be aware of, and huge tips for more success when talking to customers to put yourself in their shoes!

Listen in today with Christian O’Brien from Atlas IP. Christian dives into his unique back story and how he’s gotten to his current role. We also dissect something that’s a common denominator with most businesses, and that’s licensing and Office 365. Christian talks about how he’s successfully navigated these waters and just might share some pro tips about how to get current customers and prospects interested in your pitch!

Join today as we dive deep into the world of Microsoft with Sean Ferrel of Managed Solution. We talk licensing, Azure, desktop, Azure CoPilot, and more. Sean does a great job breaking down where partners can help, common misconceptions, and how some accounts just continue to grow with all the different products Microsoft has available and Managed Solution has expertise in!

Did you ever think as a partner you'd be able to sell Starlink? Did you ever think you'd be able to get fiber based speeds from a satellite? Well, the time is finally here. Listen is as we have Mike Kowalski, Telarus Sales Engineer and Edge expert discuss how some of these opportunities have come about and what journey towards this technology has been.

Tune in today with our special guest from Auckland, Giles Potter of Great Outcomes! Giles drops golden nugget after nugget as we tackle the argument of AI in the Contact Center and its role in Quality Assurance. You'll hear about Giles' path from the automotive sector to starting his own business to ultimately help customers improve their Customer Experience! There are tons of tips and lessons learned you won't want to miss.

Listen in today as we discuss the hot topic of AI, specifically AI in the Contact Center, and if it's better at Quality Assurance than a human. Ashish Nagar, CEO of Level AI, joins us today as we dive deep into their real-time QA offering and how it sits on top of other contact center offerings. We talk about Generative AI and how it solves some of the most common problems in the contact center and turns them into revenue-generating machines!

Interested to hear more about how AI and ChatGPT are being applied in the Contact Center? Then you won't want to miss this talk track. Listen in as we discuss with Telarus Contact Center Solution Architect Jason Lowe. Jason outlines key evolutions in the contact center technology space, the evolution of Artificial Intelligence and all the supporting tools, along with what happens to a business if they fail to adopt them. We might even hear about Jason Lowe's secret talents as a singer and DJ!

Today we're joined by Chris Keojampa from our partner FCS in Texas. Chris has a phenomenal background and not only discusses how they scrapped and started FCS, but dives into their strengths in retail, collaboration and we go through some key struggles he's been able to solve with retail & Microsoft.