Nikola Mrkšić, Co-founder and CEO of PolyAI, joins Alex Theuma on the SaaS Revolution Show to reveal how voice AI agents are driving millions in revenue for its enterprise customers.

Nikola shares his journey from competing in math olympiads to building a leading global AI company. They discuss the evolution of AI, its role in social mobility, the impact on customer service, effective enterprise sales and AI pricing strategies, and more.

This episode covers:

- Nikola's background and how it shaped his approach to AI.

- Why AI has the potential to transform customer service even further.

- Why building a successful company requires delighting customers and improving products.

- The challenges and opportunities that come from rapid AI development.

- Sales strategies that align with enterprise customers.

- The challenges of outcome-based pricing and why it’s powerful.

- How AI voice agents can deliver significant ROI for businesses.

- The future of PolyAI focuses on scaling impact and improving customer experience.

- A look ahead to Nikola’s upcoming keynote at SaaStock Europe.

Guest links:

LinkedIn: https://www.linkedin.com/in/nikola-mrksic/

Website: https://poly.ai/  

 

 

Check out the other ways SaaStock is helping SaaS founders move their

business forward: 

🇮🇪 SaaStock Europe: 14-15 October 2025 | Dublin, Ireland

Book tickets: https://saastock-europe.com/tickets/

🇺🇸 SaaStock USA 2025: April 2026 | Austin, Texas

Book tickets: https://saastock-usa.com/

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