il and Kelley talk about those not so good pain in the ass customers we all deal with. You know the one that no matter what you do your wrong. Will tell you some tips on how to deal with them. Also some good tips on how to properly present Replacement options to Customer by telling you proven tips that have and still work for us today. Also, finish with a Q&A from an awesome listener with a great question. Hope you enjoy if not oh well fucking listen anyway!!!!!