Nouria Energy Corp., based in Worcester, Massachusetts, took home first place in CSP's annual Mystery Shop audit done in partnership with Intouch Insight, an Ottawa, Ontario-based data analysis firm.

CSP Editor Rachel Gignac spoke with Nouria's director of operations, John Pszeniczny at CSP's Outlook Leadership conference in August, where the Mystery Shop winner was announced.

Nouria stood out with a revealed audit score above 98% in seven categories, which counts for 60% of the overall score. In the Mystery Shop portion, 40% of the overall score, the chain also received above 98% in five areas, including appropriate noise levels and well stocked stores.

Pszeniczny talked about the chain's attention to cleanliness, investment in educating employees and raise and rebuild transformation.