“You have one company Intuit trying to serve a diverse set of customers, we are going to have blind spots, we are going to get things wrong. We don’t know everything. So if we operate under the context of that, then it immediately frames that dialogues are so important - open candid dialogues are so important because only through those are we going to be able to course correct and adapt.” In this episode of On the Books, hosts Ted Callahan and Jessica McCracken welcome Dave Talach, the Senior Vice President of QuickBooks end-to-end experiences at Intuit. Dave discusses his upbringing in Detroit and how it shaped his passion for financial services and small businesses. He talks about the importance of empathy in product development and his dedication to creating human-centered experiences. Dave shares his approach to leadership and his vision for enhancing the QuickBooks platform, emphasizing the importance of connecting with the accountant community. And he gives a peek into innovations coming to the QuickBooks platform in 2025. For full show notes, check out Firm of the Future, https://www.firmofthefuture.com/podcast/on-the-books/