Some institutions are reducing the all-too-familiar "runaround" by bringing together traditionally separate services like financial aid, student accounts, and the registrar into a single point of contact. Myles Lawhorn (Community College of Philadelphia), Wendy Pursell (Kutztown University), and Jay Stefanelli (Rutgers University–New Brunswick) join NACUBO's Bryan Dickson to discuss these "one-stop" service models. From fully integrated to hybrid approaches, they explore how their institutions are working to remove barriers and create a more connected student-centered experience. The conversation also highlights the importance of buy-in, staff training, and adaptability—along with emerging considerations like AI. Additional Resources

• Connect with Bryan on LinkedIn
• Connect with Myles on LinkedIn
• Connect with Wendy on LinkedIn
• Connect with Jay on LinkedIn
• Learn more about implementing one-stop models:
  • One Stop Student Services: Why Combining Services Boosts Student Success
  • One-stop centers: Invaluable tools for community colleges and the students we serve
  • Integrating for a Successful One-Stop-Shop for Student Services
  • Why Your 'One-Stop' Is Worth More Than You Think
• Read research on the impacts of one-stop models:
  • Exploring the Impact of an Integrated Student Services ("One Stop") Model for Graduate Students(full download available)
  • Exploring the Impact of an Integrated Student Services ("One Stop") Model on Access, Affordability, and Student Retention (full download available)
• Check out NACUBO's other podcasts!
  • Career Conversations
  • CBO Speaks