Operations may not sound flashy—but when it fails, everyone feels it. In this fourth episode of our Dealer Competencies series, we're shining a spotlight on the everyday systems that make or break HVAC businesses.

Hosts Joe Jones and Dave Chatmon sit down with Matt Becker of B&B Heating and Cooling, Kyle Brittingham of Level 9, and Lennox leaders Andrew Clarkson and Kevin Rohloff. They share real stories of how growing companies can escape the chaos—by trading fire drills for defined roles, overloaded owners for empowered teams, and scattered installs for smooth, one-day jobs.

From building a culture where “that’s not my job” doesn’t fly, to using technology that catches problems before customers do, this conversation is a must-listen for anyone who wants to stop running their business—and start leading it.

ON AIR is a Lennox Learning Solutions Production.