On this episode of the Practice Advantage podcast, I sit down with Kathy Long, PECAA's Business Operations Advisor to discuss the importance of taking time to review your standard practice operations and find ways to make them more efficient and more effective. 

Key Takeaways

1. Leverage your office manager. If your practice doesn’t have one, consider team leads to drive change.
2. It’s important to get started. Take some time away from patient care, pick one specific process to evaluate, determine your metrics, ask the right questions, involve the team, and most importantly, get started.
3. Consider the most important processes like recall, optical capture, doctor hand-off, and marketing – ones that have significant revenue impact for the practice.
4. Focus on the customer journey and map that journey. The mapping exercise helps lay out the process operations that you can focus on and improve.

What Kathy is reading:

• Stop Overthinking by Nick Trenton