Our American Stories

On this episode of Our American Stories, Horst Schulze, co-founder of Ritz-Carlton and author of Excellence Wins, built his career around a simple idea: every employee has the power to define an entire organization in the eyes of a customer. Years ago, before speaking to hundreds of managers at a Chicago bank, Schulze decided to experience the bank's heavily advertised customer service for himself. One encounter with a teller gave him a lesson he would repeat for the next fifteen years.

Schulze shares his simple formula for service excellence, explains the difference between merely completing a transaction and earning a customer's loyalty, and shows why leaders can't afford to let even one employee define their organization through poor service.

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On this episode of Our American Stories, in 1890, Nellie Bly completed a journey that seemed almost impossible, circling the globe in just 72 days. Inspired by Jules Verne's Around the World in Eighty Days, Bly traveled by ship, train, horse, rickshaw, and more, even stopping in France to meet Verne himself. But her famous race around the world was only one chapter in the remarkable life of one of America's most fearless journalists.

Born Elizabeth Jane Cochran in Pennsylvania, Bly challenged expectations about what women could do, reported on the lives of factory workers, confronted political repression in Mexico, and famously went undercover inside a New York City mental asylum to expose the horrific treatment of its patients. Our own Lee Habeeb shares the story of the pioneering reporter, adventurer, inventor, and businesswoman who refused to accept the limits placed on women in her time.

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On this episode of Our American Stories, Elizabeth Jennings was on her way to church when a New York City streetcar conductor ordered her off. She refused. The conductor and driver forcibly dragged her from the car, leaving her bloodied and bruised. Jennings got back up and climbed aboard again. The year was 1854, nearly 100 years before Rosa Parks refused to give up her seat on a bus in Montgomery, Alabama.

What followed was a court battle that would turn the city on its head, and Jennings would turn to a young lawyer taking on one of his first cases: future President Chester A. Arthur. Jerry Mikorenda, author of America's First Freedom Rider, shares the remarkable and forgotten story of Elizabeth Jennings, the family that taught her to fight for her rights, and the landmark legal victory that helped challenge segregation on New York City's public transportation decades before the Civil Rights Movement.

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On this episode of Our American Stories, after winning its independence from Mexico in 1836, Texas faced a new challenge: surviving as its own country. The young republic struggled with debt, threats from Mexico, conflicts on the frontier, and political divisions over whether its future lay as an independent nation or as part of the United States. Meanwhile, the question of annexing Texas became tangled in the national debate over slavery and America's growing belief in Manifest Destiny.

Texas State Historian Monte Monroe tells the story of the Republic of Texas, from the presidencies of Sam Houston and Mirabeau B. Lamar to the political battle that finally brought Texas into the Union in 1845.

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On this episode of Our American Stories, Green Bay, Wisconsin, has a population of just over 100,000 people. It is smaller than many cities with minor-league baseball teams, yet somehow it is home to one of the most famous and valuable franchises in professional sports. Almost every other small industrial town that helped build the early NFL eventually lost its team. So how did the Green Bay Packers survive and turn the city into "Titletown, USA"?

This is the remarkable story of how community ownership, championship football, a new stadium, the rise of Vince Lombardi, and a strategic battle over nearby Milwaukee helped keep the Packers in the NFL's smallest market. We'd like to thank Maapify for helping us share this story.

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On this episode of Our American Stories, Carl Albert stood just 5 feet 4 inches tall, but during one of America’s biggest political scandals, he carried more than his share of the weight. As the Watergate scandal unraveled the Nixon presidency, the Speaker of the House, known as the "Little Giant from Little Dixie," became an anchor of stability. He put country over party and helped steer Congress through one of the most chaotic chapters in modern political history.

Jeff Bloodworth, professor of American history at Gannon University and a Jack Miller Center Fellow, shares the story.

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On this episode of Our American Stories, Simon Estes grew up poor in the coal-mining town of Centerville, Iowa, in a tiny house without running water or electricity. His father, the son of former slaves, couldn't read, and segregation shaped Simon's childhood. But inside his family's church, there was music, faith in God, and a remarkable voice that would take him far beyond anything he could have possibly imagined.

Simon Estes himself shares the story of how encountering opera for the first time changed the course of his life and took him from small-town Iowa to Juilliard, then across the Atlantic behind the Iron Curtain, and finally onto some of America's greatest stages. Simon's phenomenal documentary is called Simon Estes: A Heart & A Voice. Be sure to check it out!

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On this episode of Our American Stories, Sergeant Alvin York, the reluctant World War I infantryman who became one of America’s most decorated soldiers, has stood as a symbol of courage and sacrifice for over a century. Born in the mountains of Tennessee, Sgt. York’s early life was shaped by deep religious convictions that initially made him a conscientious objector. But on the battlefield, Alvin C. York single-handedly captured 132 German soldiers, killed 28 others, and earned the Medal of Honor along with nearly 50 additional decorations. His story inspired the classic Sergeant York movie and countless books.

Is Sergeant York a true story? What did Alvin York do after the war? Here to share the real history of Alvin York is JD Phillips, host of the popular YouTube channel The Appalachian Storyteller.

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On this episode of Our American Stories, Leslie Leyland Fields flew from her home in Alaska to Indiana to spend two weeks beside her best friend, Linda, who was dying of stage IV ovarian cancer. When it was finally time to leave, Leslie believed they still had months together. A week later, she learned that Linda was nearing the end.

Then, while Leslie was trying to make her way home, a mechanical problem grounded her flight. The delay gave the two friends something neither expected: three final phone calls. Leslie, a regular contributor to Our American Stories and the author of Write Your Story: Change Your Life, shares a deeply personal story about friendship, loss, writing, and learning to pay attention to the wonder of the life we're given.

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On this episode of Our American Stories, when Walter Gretzky passed away at 82, people didn’t just remember him as the father of Wayne Gretzky. They remembered the man who stood quietly behind the scenes for decades, offering time, stability, and a kind of presence that never asked to be noticed. The backyard rink he built in Brantford became the foundation of Wayne’s earliest training, but the influence ran deeper than the ice.

In this remembrance, Wayne reflects on what he shared at his father’s funeral and how that quiet support shaped his life, both on the ice and far beyond it.

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