Owned and Operated - A Plumbing, Electrical, and HVAC Growth Podcast podcast

06.25.2024

#130 - Unlocking High Average Ticket Sales in HVAC and Plumbing

Join John and Jack as they talk about hitting major milestones, training programs, and strategies that have significantly increased their average ticket sales. Learn about the importance of call-by-call management, creating effective options for customers, and improving service quality. We...

06.18.2024

#129 - Generating Leads for Home Service Businesses: Digital Marketing with Sam Preston

Today's episode features a special guest, Sam Preston, CEO of Service Scalers. Join us as Sam visits our shop and shares his insights on revolutionizing home service marketing. We discuss the evolution from traditional marketing methods to leveraging digital strategies,...

06.11.2024

#128 - How to Use AI for Home Service Business Success

In this episode of 'Owned and Operated,' Jack and John revisit their previous discussion on how to use and integrate AI into their home service business endeavors, analyzing its transformative impact over the past few months. They reflect into their...

06.04.2024

#127 - May Q&A Session with John Wilson

Join John Wilson on this special episode of 'Owned and Operated' as he dives into the world of home service businesses, focusing on plumbing, HVAC, and electric growth. It’s the end of the month and that means it’s time for...

05.30.2024

#126 - Plumbing Dreams, Million Dollar Goals: How to Grow Your Home Service Business

Join John Wilson and Jack Carr in another episode of 'Owned and Operated,' where they dive deep into how to grow in the home service business; specifically residential plumbing, HVAC, and electric services. John discusses the challenges of thinking too...

05.28.2024

#125 - Enhancing Team Performance: The Role of Training and EOS

Is your home service using EOS and training to their full potential? Today on Owned and Operated, John and Jack talk about the need to replace unreliable vehicles with new vans, the benefits of leasing, and the recent whole company...

05.23.2024

#124 - How to Survive Disaster in Home Service Business Ownership

What happens when your Home Service Business ownership hits disaster, and how do you survive business hardship? Hard questions this week, as Owned and Operated hosts Jack and John tackle a question from the Owned and Operated private business owner...

05.21.2024

#123 - Overselling, Whiplash, and Capacity: Optimization in Home Service Businesses

In this episode of Owned and Operated, hosts John Wilson and Jack Carr share insights from running a home service business specializing in residential plumbing, HVAC, and electric growth, in podcast form. This week, the two talk strategies for managing...

05.16.2024

#122 - Unlocking Fencing Business Success: Insights from Cassie Niekamp

Cassie Niekamp returns for round two! The owner of a fencing business in Columbus, she and Jack Carr discuss the unique challenges and opportunities in the fencing industry, especially in relation to the economy and market diversification. They’ll also look...

05.14.2024

#121 - Getting Off The Fence and Into Growth with Cassi Niekamp

In this episode of Owned and Operated, John and Jack welcome back Cassi Niekamp to the show, a home service entrepreneur who has significantly grown her business in the fencing business. Cassi shares her experience acquiring a 39-year-old home service...

05.09.2024

#120 - Rich Jordan and Knowing What Your Real Business Is In Home Service

In this episode of 'Owned and Operated,' host John Wilson and guest Rich Jordan discuss the intricacies of running a home service business, focusing on the residential plumbing, HVAC, and electric sectors. They delve into the challenges of maintaining profitability in...

05.07.2024

#119 - Surviving and Thriving in HVAC with Rich Jordan

In this episode of 'Owned and Operated,' host John Wilson and special guest Rich Jordan look into the specific challenges and strategies for home service businesses and HVAC, to navigate and thrive during the shoulder seasons. They explore Rich Jordan's...

05.02.2024

#118 - 'Jack'ed' Up Leadership: Powering Through Home Service Business Challenges

In this episode of 'Owned and Operated', hosts John Wilson and Jack Carr dive into the critical topic of developing leadership within home service businesses. Sharing insights from their experiences in residential plumbing, HVAC, and electric services, they discuss the...

04.30.2024

#117 - Leads and LSAs: The Post-Acquisition Journey to 5 Million

In this episode of Owned and Operated, John and Jack explores the intricacies of running a home service business, focusing particularly on residential plumbing, HVAC, and electric services. The episode kicks off with a nod to Service Scalers for their...

04.25.2024

#116 - SCORE! Navigating Success in Home Service Growth with Scorecarding

In this episode of Owned and Operated, John and Jack explore the intricacies of running a home service business, focusing particularly on residential plumbing, HVAC, and electric services. The episode kicks off with a nod to Service Scalers for their...

04.23.2024

#115 - Turf, Territory, and Scaling Your Business with Johannes Hock

Today on the Owned and Operated podcast, the boys interview entrepreneur Johannes Hock, the Owner of an artificial turf company who lives in Austin, Texas. They discuss Johannes's background, how he got into the turf industry, the business model of...

04.18.2024

#114 - Find Your Score! NPS, Customer Satisfaction, and Righting Wrongs

In this episode, John and Jack discuss their strategies for enhancing customer satisfaction through the implementation of the Net Promoter Score (NPS) system. They detail the comprehensive process of gathering feedback across every customer touchpoint, from marketing to accounting, aiming...

04.16.2024

#113 - Fraud Unveiled: Navigating Small Business Scams & Safeguards

Join John and Jack as they delve into the topic of business fraud within small companies, focusing on home service industries. Discover how to identify and prevent fraud in this insightful podcast episode. Learn from John's firsthand encounters with external...

04.11.2024

#112- Breaking Down One of the Largest Home Service Companies in America

John and Jack highlight the importance and benefits of focusing on just one main service in a home service business to boost growth and success. John points to Leaf Filter as a standout example of a company that thrived by...

04.09.2024

#111- Acquisitions vs. Startups: Deciding to Buy or Build in Home Services

In this episode, John and Jack discuss the merits of buying versus building a business from their new studios. They emphasize the importance of reinvesting in the business rather than prioritizing personal expenses, and how such decisions impact growth and...

04.04.2024

#110- Avoid These Mistakes and Save Money with Your Home Service Business

John and Jack share their top three business mistakes, emphasizing lessons learned from these expensive errors. John highlights missteps like adopting a cost-saving-first philosophy by relocating the entire call center operations to the Philippines, expanding to multiple locations prematurely, and...

04.02.2024

#109- The $100M Goal: Why I'm Growing My Home Services Businesses

John and Jack engage in an in-depth conversation about scaling home service businesses, aiming for the $100 million goal. They discuss the importance of strategic hires, transitioning from generalists to specialists and experts, and the impact of proper staffing on...

03.28.2024

#108- Cassie Niekamp: Scaling New Heights in the Fencing Industry

In this re-kick episode, Cassie Niekamp recounts her transition from the startup world to purchasing and running Bowden Fence Company. Cassie discusses the growth of the company, including revenue details, employee expansion, and system improvements. With a strong background in...

03.26.2024

#107- Rich Jordan's Entrepreneurial Journey in Plumbing

In this re-kick episode, we revisit a timeless conversation with entrepreneur Rich Jordan who has impressively scaled Garon T Pumbing from $800,000 to a projected $17 million in revenue over three years. Starting with no industry experience, Rich's military background...

03.21.2024

#106- Warehouse Management: Sales Folders, Packout Kits, & Vendor Relationships

John and Jack explore the strategies fueling success in sales and warehouse management in this episode. They emphasize the role of sales folders in informing customers effectively and facilitating sales, as well as the concept of "Packout Kits” for enhancing...

03.19.2024

#105- Week 1 of Jack's Plumbing Business Acquisition

Expanding a business can be both exciting and challenging, with new opportunities and complexities to consider. In this episode, John and Jack explored the nuances of blending two businesses together and the key strategies involved in managing the transition effectively....

03.14.2024

#104- How To Run a Remote Cleaning Business with Neel Parekh

In this episode, John and Jack interview Neel Parekh, the founder of MaidThis Franchise, a remote cleaning business. Neel shares his journey from leaving a 9-to-5 job in private equity to starting a cleaning company after being inspired by a...

03.12.2024

#103- Navigating Marketing Challenges and Expansion in Business

In this episode, John and Jack address the marketing challenges faced by home service businesses. John shares insights from a marketing planning workshop, emphasizing a common issue businesses encounter: reaching spending limits on demand channels such as LSA (Local Services...

03.07.2024

#102- Guerilla Marketing Tactics: Standing Out in Overcrowded Home Service Markets

In the competitive world of home service businesses, it can often feel daunting for smaller companies to go up against industry giants with massive budgets and resources. But in this episode, John and Jack share that there are strategic approaches...

03.05.2024

#101- The 10 Best Home Service Business: John and Jack’s Ultimate Wishlist

John and Jack outline their ideal businesses. John is interested in asset-heavy ventures like HVAC, electric, landscaping, tree removal, and driveway replacements, while Jack favors commercial endeavors such as bank equipment maintenance, telephone pole replacement, animal removal, and hydroelectric plants. Episode...

02.29.2024

#100- Using AI in Home Service Businesses

In this episode, John and Jack exchange views on integrating Artificial Intelligence into their home service business. John elaborates on their utilization of AI for various tasks such as data analysis, marketing, communication, and improving written estimates for customers. They...

02.27.2024

#99- The Best Communication Strategies That Professionalize Your Home Service Business

Today, John and Jack are diving into the crucial role communication plays as businesses grow. They're sharing practical strategies to boost team collaboration and alignment, covering everything from one-on-one meetings to huddles, L10s, and skip-level meetings. John stresses the ongoing...

02.22.2024

#98- Milestones to $5M: Separating Dispatch and CSR Roles in Your Home Service Business

In this episode, John and Jack talk about when and how to separate Dispatch and Call Center Representative roles for your home service business. It's a pretty pivotal moment for home service businesses that seems to happen around two and...

02.20.2024

#97- From Tech Startups to HVAC News: Alec Stevanovski's Niche B2B Model

John Wilson and Jack Carr interview Alec Stevanovski, founder of Homepros, a niche-focused B2B media business. His newsletter goes out once a week and you can check out the HVAC industry news here. Stevanovski discusses his journey into the industry,...

02.15.2024

#96 - Business Breakdown: How to Make $8.4M with Well Drilling

In this episode, John and Jack discuss well drilling and do a business breakdown. Jack reveals that his friend earned $8.4 million last year from drilling wells. They underscore the significant financial investment, specific licensing requirements, and mechanical expertise needed...

02.13.2024

#95- Listener Q&A: Five Keys to Scaling Your Home Service Business

John and Jack tackle a listener-submitted question addressing the five crucial aspects every business must master to scale successfully: the importance of daily reporting, tech transparency, job costing, lead attribution, and the monitoring of phone call interactions. Whether you're a...

02.08.2024

#94- From Startup to Success: Johnny Robinson's Information-Based Enterprise

Our discussion with Johnny Robinson aka SqueegeeGod continues in this episode as he talks about his experiences launching a new business, selling his previous venture, and switching to an information-based enterprise. We learn the difficulties of running a program-style company,...

02.06.2024

#93- The Secrets of Startup Window Washing and Cleaning Businesses With Johnny Robinson

In this episode of Owned and Operated, we bring back Johnny Robinson aka SqueegeeGod as a guest, who shares updates detailing his start-up journey from window cleaning to launching several businesses and generating impressive revenue. Johnny also shares insights into hiring, marketing,...

02.01.2024

#92- Managing HVAC Demand in Extreme Cold Weather

In the home service industry, extreme weather can significantly impact business. In this episode, John and Jack dive into the challenges posed by freezing temperatures and discuss effective strategies to manage the increased demand that accompanies such weather events. They...

01.30.2024

#91- How to Run a B2B ServiceTitan Consultancy with Danny Peavey

In this episode, we welcome Danny Peavey, who has a long family history in the trades. He is the owner of Home Service Engine, a B2B consultancy that helps home service companies maximize their investment in Service Titan software. Danny...

01.25.2024

#90- Listener Q&A: HVAC Pricing Strategies and Plumbing Business Valuations

In this episode, John and Jack address two listener questions. The first question comes from an HVAC business owner facing weeks of fully booked schedules. Jack recommends expanding the team, while John proposes a strategic increase in prices. The second...

01.23.2024

#89- Extreme Weather Prep: Optimizing HVAC & Plumbing Operations

When you work in a weather-enhanced business, there are tons of opportunities when you’re prepared. John and Jack share their game places to make sure operations run smoothly. The extreme temperatures and cold, wet, and windy weather encompass all facets...

01.18.2024

#88- How To Run a Pool Service SMB with Tim Ryan (Part 2)

Tim Ryan is back to talk more about running a pool care service business. He shares useful tips for newbies, the tricky parts of taking care of pools, and why having a mentor is so important. If you liked the...

01.16.2024

#87- Business Breakdown with Pool Care SMB Expert Tim Ryan (Part 1)

A few weeks back John and Jack did a business breakdown on pool service. Tim Ryan caught us on X, did a review and said “It wasn't too bad for two outsiders looking in. Pool care is strangely complicated.” So...

01.11.2024

#86- Johnny SqueegeeGod - Starting and Running a Window Washing Business

In this special flashback episode of the Owned and Operated HVAC, electrical, and plumbing growth podcast, we're revisiting a chat with Johnny SqueegeeGod from 2021. Why the throwback? Well, following a recent discussion with Aaron Harper about power washing, it...

01.09.2024

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