In this episode, keynote speaker and culture expert Greg Hawks shares his philosophy of Ownership Culture and how practices and businesses identify where their people are and engage them deeper. 

Key Takeaways:

1. Culture starts with the values the business has and are often the really good things of how the practice runs. Start by defining and spotlighting them regularly.
2. Culture in a small business is easier than a large business. Small changes make big impacts in short time.
3. Ownership Culture focuses on employee engagement. Owners are engaged. Renters are disengaged. Vandals are actively disengaged and are divisive, toxic, and actively sabotaging the business's success. Owners show up daily with "head and heart", doing their job with drive and passion. Renters do their job well, offering their skills but are not engaged further. 
4. The reasons vandals stay within a business:
   1. They are significant revenue generators and they know it
   2. They've been there a long time and it's awkward now to do something about it
   3. Nepotism - they're family members
   4. They are also the owner
5. Renters often become renters because they don't have the ability or opportunity to offer their full thoughts, ideas, and view of the world into how the business improves and grows. Creating space for this helps move renters towards owners.

More Resources:

• Episode 50: Culture for Cold Starts with Davis Capaccioli, OD
• For more on Ownership Culture - Email Dr. Manning

What Greg is Reading:

• The 12 Week Year by Brian Moran