One of the critical components of the software value chain is resiliency, or how quickly a system can recover with the fewest people affected or noticing, says PagerDuty Chief Technology Officer Tim Armandpour. He joins Sunil Rajgopal, Bloomberg Intelligence’s senior software analyst, to discuss the IT operations landscape, key changes in incident-response software and the importance of integration with the broader software value chain, including observability and IT-service software platforms. The two also discuss the potential impacts of artificial intelligence, focusing on demand dynamics and potential opportunities.