What role does emotion have in conversations? How important is communicating details? In this episode, Nic and Tarina resume their discussion about how to communicate and the challenges in doing it well. Nic shares his own best practices for reducing the heat in the moment, which might help avoid miscommunication.

They echo the value of not making assumptions and asking clarifying questions. As they talk about, the mistake a lot people make is not pausing. You’re a better foreman, speaker, or parent, if you take a breath and learn to be comfortable with a bit of silence. Listening is a clear sign to others that you care and it also gives you time to verify what you’ve heard.  As Nic has said in previous episodes, much of what he shares comes from mistakes he’s made. 

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