In this episode of Take-Away with Sam Oches, Sam talks with Craig Dunaway, president of Penn Station East Coast Subs. The 315-unit, Ohio-based sandwich concept is almost entirely franchised, and Craig shares how the company has developed a relentless focus on franchisee success as a means for emerging from the pandemic, the labor crisis and supply chain issues.

In this conversation, you’ll find out why: 

• The closer a franchise owner is to the counter, the better an experience for both the customer and the employee
• in the midst of supply chain issues, you should focus your messaging around parts of your menu that don’t get much attention
• Not all digital tools are a perfect fit for every brand
• Through thick and thin, communication with your franchise base is key to success

Have feedback or ideas for Take-Away? Email Sam at [email protected].