In our continued efforts to improve your seller-fulfilled returns experience, we’re excited to announce the launch of the Returns Performance dashboard on October 21, 2021. The Returns Performance dashboard will help you monitor your returns performance and proactively address return-related issues.
The Returns Performance dashboard will focus on three key returns performance metrics:
Return requests approved in less than 24 hoursTotal declined return requestsReturn-related buyer contact rateEach performance metric will contain details for the following areas:
Current metric performanceTarget metric thresholdDefinition of the metricExplanation of metric calculationExplanation of importance of metricPolicy information00:41 – Black Friday and Cyber Monday Information Announced!03:11 – Coupon clipping feature05:27 – Responding to customer reviews in now possible!08:50 – Amazon Vine Fee starting October 12th11:10 – Brand Referral Bonus11:51 – Customer Engagementhttps://youtu.be/d9rBoqKpZe8