Joe Adams interviews Charlie Zalakos about moving from technician to business owner and running a high-efficiency shop. They dive into the PMI/rack attack inspection process, speed of service, and how quick video-based evidence and canned jobs increase sales and shop throughput.

The episode covers practical tactics: get permission to inspect, two-person inspections, short test drives, record only failing items, sell quickly using history and estimates, break down consent into isolated, safety, and maintenance sells, and how this process produces consistent high-revenue days and happier technicians.