Deb Moore calls them “sticky tools,” the hiring and retention policies and programs that allow Nouria Energy to “really hook [applicants] in and talk to them about our opportunities here, [to] think of our company as somewhere where they can grow.”

In this episode of At Your Convenience, CSP Editor in Chief Steve Holtz talks through how Moore, part of CSP’s 2023 Power 20, rebuilt the human-resource department with the Worcester, Massachusetts-based retailer and addressed store staffing.