At CSP's Outlook Leadership conference in August, CSP Editor Rachel Gignac talked to Nate Brazier, CEO; Billy Colemire, vice president of marketing and brand; and Jeff Pidlypchak, vice president of operations at Stinker Stores, about its performance in the annual Mystery Shop audit.

With a score of with a score of 96.18%, Boise, Idaho-based Stinker Stores took home second place in the Mystery Shop audit, after first-place winner Nouria. It was the chain's first year participating in the audit. The leaders from Stinker discuss cleanliness, its new loyalty program revamp, a people-first focus and more.