Anupam Gupta, chief product officer at Applied Systems, offers an update on how the tech provider continues to experiment and roll out AI-embedded tools for independent agents. Commercial lines workflows are a major pain point for agents and carriers and thus a focus of his team’s efforts, he says. Insurance professionals are wrestling with back-and-forth communications with carriers, repeatedly filling out forms and supplementals for new and renewal business. That needs to stop. “We are convinced that AI will add game-changing value,” Anupam says. “It’s not hype. We are all-in on AI, even though it’s early in the product game.” He advises us to “get curious and experiment” with insurance-specific AI tools. “See how it impacts your daily work. Give feedback. Building trust with AI is really important.” Anupam shares advice he’s learned from others: “Ideas are easy. Execution is everything.” And, “Don’t be a know-it-all. Be a learn-it-all.”

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What’s left of 2025 won’t likely make for uninteresting times for claims professionals: steadily increasing claims frequency across several categories, nuclear verdicts, larger loss events that can include entire communities being hit by natural disasters like wildfires in California and other western states, not to mention the uncertain potential of the hurricane season, as well as supply chain disruptions from tariffs and political unrest. We asked Paul Kottler, U.S. president — global technical service, with Crawford and Company to come on the latest episode of our podcast to talk a little about what he expects the claims universe to look like for the remainder of the year. Check out this episode and more hosted by Claims Journal’s Don Jergler here: https://www.insurancejournal.tv/channels/claims-journal-podcast/

The post EP. 03: The Rest of 2025 Won’t Be Boring for Claims Handlers, Says Crawford Exec  appeared first on Insurance Journal TV.

In this episode of Golfertainment with the Florida Insurance Men, George, Patrick, and Kevin, jump into a bizarre Florida case where a woman treated over 4,000 hospital patients using a stolen nursing license, sparking legal, ethical, and insurance implications. Plus, a lively review of Happy Gilmore 2, praising Adam Sandler’s updated yet nostalgic approach, celebrity cameos, and comedic golf world references, with the consensus that it’s a fun, worthy sequel!

The post EP. 14: Fake Nurse Treats Thousands + Happy Gilmore 2 Review appeared first on Insurance Journal TV.

In this episode of The Insurance Wrap-Up, Allen Laman, Elizabeth Blosfield, and Ezra Amacher explore the rising wave of nuclear verdicts—jury awards exceeding $10 million—and the legal and legislative strategies emerging to counter them. From groundbreaking defense tactics and trucking fraud bills to AI-powered litigation tools and evolving risks like vehicle-based terrorism, this wrap-up explores how insurers and legal experts are grappling with mounting jury awards and shifting public sentiment.

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In our continuing attempt to unpack AI in insurance, we hear from Dale Steinke, a “company guy” who truly understands the daily challenges faced by independent agents. He’s director of Liberty Mutual’s Agent for the Future Advisors. Dale shares his own research on how AI prompts work on various platforms. And he outlines examples of how AI can save agents and brokers time with specific workflows, like policy checking, account rounding, call summaries, email support, content generation and video proposals. (Dale estimates AI saves him six hours a week in his own job.) In a cool twist, agencies also can use AI to draft an “AI Usage Policy,” which is important in the same way a policy for social media usage was necessary when that first emerged. Too, Dale warns agents to realize what you’re getting into with some tools. Entering information in a public AI platform like ChatGPT means the universe can access it as well. If you want useful and practical knowledge to gain workflow improvement—and flat-out fun—with artificial intelligence, Dale is your resource.

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Cyber risk is a top global concern, yet middle market companies often lag in coverage. This excerpt of the Insuring Cyber Podcast, hosted by Elizabeth Blosfield, explores how insurers are tailoring policies with industry-specific endorsements to make cyber insurance more accessible and relevant for businesses that don’t speak “cyber” fluently. To watch the full episode with Michelle Chia, Cyber Chief Underwriting Officer for AXA XL, at RIMS RISKWORLD in Chicago visit https://www.insurancejournal.tv/videos/25516/

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In this lively new episode, Golfertainment George and the Florida Insurance Men Patrick Wraight and Kevin Amrhein chat about a Florida meteorologist selling hurricane predictions, the rise of concrete “hurricane-resistant” homes, and the cultural comeback of Happy Gilmore 2. They dive into the rich history of golf during The British Open weekend. They explore how the game evolved in Britain and discuss how insurance factors into the sport, from event coverage to player protection.

Plus, Golfertainment George is live from Boston’s historic Insurance Library! Packed with banter, insurance insights, golf hot takes, and a few streaker stories, this episode blends weather, risk, and entertainment like only this crew can.

Check out this episode and more at https://www.insurancejournal.tv/channels/golfertainment/

The post EP. 13: The British Open, Hurricane Hype and Happy Gilmore Returns! appeared first on Insurance Journal TV.

Aerial imagery and data are revolutionizing claims adjusting.  Our vodcast explores how roof photos, measurements and 3D sketches are critical inputs to streamline claims workflows. Having information before an inspection is powerful, and Eagleview provides important property details so adjusters can work efficiently and settle claims onsite. Jenna Kinsman, the vice president for insurance at Eagleview, explains how Eagleview helps adjusters achieve peak performance.

To learn more visit, https://www.eagleview.com/industry/insurance/

The post SPONSORED: Protect the Inspection: Helping adjusters focus on what truly matters. appeared first on Insurance Journal TV.

On this installment, insuretech exec Ilya Filipov outlines how artificial intelligence will help insurance marketers. This new generation is called agentic AI, where an “agent” mimics the work of a human in approaching problems. Ilya recommends experimenting with AI models — “There’s nothing to be scared about” — and discover how to develop clear, precise instructions and prompts to train those tools. “It’s a similar process as our parents, who repositioned their careers when the web emerged,” he says. “Learn how agentic AI works… What are the advantages and disadvantages of each tool?” What about AI’s role for the insurance product itself? Buckle your seat belts, Ilya says. He envisions a world where “any subject matter expert” can play in the space without even having to understand insurance. AI models can learn historical loss data, identify and price risks, develop the product itself without human interference, file with state regulators, and create safety programs so that risks become less expensive. “AI evens the playing field for anyone who’s in the market to start playing fairly,” he says. Check out this episode of the On Point podcast, hosted by Peter van Aartrijk!

The post Hi, I’m Agentic AI. I’m Here to Help appeared first on Insurance Journal TV.

On this episode of The Insuring Cyber Podcast, take a look back on four interviews recorded on site at RIMS 2025 in Chicago! This episode features Michael Von Gablenz, head of insure AI at HSB and Munich Re, Michelle Chia, Cyber Chief Underwriting Officer for AXA XL, Chris Mather, underwriting lead for Lloyd’s Market Association and Elizabeth Jenkin, Lloyd’s Market Association’s underwriting director. They’re discussing topics like AI in underwriting and claims, AI insurance, and how cyber is continuing to shake up the insurance world. Check it out!

The post EP. 105: What Insurance Experts Said About Cyber at RIMS 2025 appeared first on Insurance Journal TV.