Chapters
00:00 Introduction and Pronunciation
01:40 Introducing Laura Mazzullo
03:27 Challenges of Working with HR Clients
05:27 The Embarrassment Factor
09:37 The Perception of Needing External Help
13:31 Teaching and Educating Clients
15:27 The Value of Expertise
17:54 Not Taking on Others' Responsibilities
18:43 Simplifying Proposals and Processes
19:24 Not Chasing Clients
20:33 Managing Client and Candidate Expectations
21:28 Finding the Threshold for Expectations
22:33 Prioritizing Recruiter Satisfaction
23:32 Taking Ownership of Criticism
25:18 Balancing Self-Blame and Self-Confidence
26:16 Analyzing Criticism Objectively
28:24 Educating Candidates on the Hiring Process
29:24 Understanding Different Definitions of Toxicity
30:02 The Desire for Perfectionism in Talent Acquisition
33:33 Giving Feedback to Hiring Managers
35:27 Fear of Upsetting Hiring Managers
37:44 Overcoming Fear and Insecurity
38:27 The Confidence Gap
39:14 Gender and Confidence
40:09 The Challenge of Building Confidence
40:56 The Role of Guilt
41:48 The Difficulty of Firing and Layoffs
42:14 The Importance of Remembering Our Worth
42:48 The Need for Boundaries
44:00 The Challenge of Getting Hiring Right
45:27 The Role of Guilt in Recruiting
46:33 The Pressure to Please Everyone
48:48 The Fear of Ruffling Feathers
49:50 Sticking Up for Your Expertise
51:04 The Importance of Kindness
52:24 Setting Boundaries and Tolerating Relationships
55:02 The Consequences of Over-Pleasing
55:44 The Power of Handwritten Cards
56:01 Conclusion
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