37signals’ co-founders Jason Fried and David Heinemeier Hansson share insights from their write-up, The 37signals Guide to Internal Communication. They discuss effective communication strategies within the company and with the public, offering practical advice to consider when conveying messages.

Key Takeaways:

• 00:41 - The backstory of how the guide was created
• 02:39 - The write up serves as both an internal reminder and a practical manual for how communication is handled at 37signals
• 06:36 - Why publishing doesn’t require perfection
• 10:52 - Poor communication can lead to misunderstandings
• 18:26 - How unclear communication can come across negatively
• 23:03 - Why you shouldn't rush tough conversations 

Links and Resources:

The 37signals Guide to Internal Communication

Books by 37signals

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The REWORK podcast

The Rework Podcast on YouTube

The 37signals Dev Blog

37signals on YouTube

@37signals on X