On the show today, I’m chatting with Jo Ogunleye, B2B Communications Lead at Google UK  and Laura Wheeler, Head of Communications UKI, Middle East, Turkey and Africa, Google Cloud.

Both are B2B communicators, and we’re going to talk about what creativity looks like in B2B communications, how it can be used and how it can be integrated across the appropriate B2B channels.

Thanks to the PRmoment Podcast sponsors, The PRCA.

A quick mention about the relaunch of PRmoment. If you take a look at PRmoment.com, you'll see a brand new design with lots of new features, hopefully, easier navigation and also the launch of our new subscription training service for senior folks within agencies' PRmoment Leaders. Do take a look and let us know if you like it. 

Thanks also so much to the PRmoment Podcast sponsors the PRCA.

Here is a  summary of what Jo and Laura and PRmoment founder discussed:

2 mins Jo and Laura talk about what a modern, integrated approach to B2B communications looks like.

6 mins What are the priority channels for most B2B communications?

“Your company blog or your website should always be your priority channel.”

14 mins A discussion of the rise of influencers within B2B markets

17 mins Is creativity used less in B2B markets because communicators are more risk averse, or is it because of budget?

“Creativity is a critical part of B2B PR…You need to stand out from the crowd. 

…B2B buyers are usually bombarded with information.”

20 mins Why is creativity important in B2B PR? 

21 mins Laura gives some examples of how Google Cloud uses creativity in its B2B campaigns.

28 mins How to craft your B2B campaigns to reach multiple objectives, including impact on sales.

31 mins Does creative content drive more sales in Google’s experience?

38 mins Bearing in mind how specific the target audience is, are B2B campaigns easier to measure?

41 mins As in-house communicators, what is the role of the PR agency in B2B markets? To what extent do you look for creativity in your agency partners in B2B?

Welcome to the PRmoment Podcast. 

On today's show, I’m chatting with Charlotte West, executive director of corporate communications at Lenovo, and Jo Patterson, UK MD at Zeno.

Today, we’re discussing the findings of the Global Women in PR Annual Index, a research programme that aims to measure the status of women working in PR and communications worldwide.

Before we start, we should pay tribute to GWPR co-founder Angela Oakes. Angela sadly passed away after a brief illness last year but her legacy of helping to change the landscape for women working in our industry will go on.

Here are some topline findings from the report:

• Flexible working has become an accepted norm
• Levels of flexible working have been maintained since this time last year and are anticipated to stay.
• Women continue to see progression and promotions slower than men, and boardrooms continue to be male-dominated.
• According to the report, half of female PR professionals globally have experienced harassment or inappropriate behaviour at work. 

But before we start, a quick plug for our latest webinar launch. The topic is “How to track the success of an earned media campaign." Tickets are free, and we’re putting this one on in partnership with our good friends at Carma. T

Also a quick mention about the relaunch of PRmoment. If you take a look at PRmoment.com, you'll see a brand new design with lots of new features, hopefully easier navigation and also the launch of our new subscription training service for senior folks within agencies' PRmoment Leaders. Do take a look and let us know if you like it. 

Thanks also so much to the PRmoment Podcast sponsors the PRCA.

Here is a summary of what Charlotte, Jo and PRmoment founder Ben Smith discussed:

3 mins The report reckons PR professionals expect to be working remotely for an average of 2.5 days a week, a slight drop in comparison to 2022 (3 days.)

What remote working policies have Charlotte and Jo established at Lenovo and Zeno, respectively?

“At Lenovo, the corporate guide is in the office three days a week.”

6 mins A discussion of how remote working changes the culture of work - for better and for worse.

“At the moment, the 2-day working week in the office is working well for us (Zeno).”

9 mins Jo talks about the impact of flexible working for women working in PR.

11 mins How has flexible working changed the culture at Zeno?

20 mins “Most people in PR don’t have a work-life balance. What we can’t lose is work-life flexibility.”

Some stats from the Global Women in PR Annual Index

“The benefits of working flexibly continue to be regarded positively amongst PR professionals. With regard to well-being, seven in ten (75%) feel it helps employees maintain their mental well-being and four-fifths (82%) feel it helps maintain a healthy work-life balance, up from 77% in 2022.

“75% believe flexible working allows women to have a family or take on caring responsibilities and still progress in their careers; up slightly from 71% last year. Whilst 74% agree that it helps retain female talent (increasing from 68% in 2022).

A third (32%) believe that flexible working helps women progress into the boardroom.”

23 mins Does flexible working slow down or speed up the PR careers of women?

27 mins What does the next generation want from work? Is the generational divide amongst work-based teams becoming more pronounced?

Welcome to our February Creativity Review. Here, we are talking about the best bits of PR creativity we’ve seen this month.

On the show today are:

James Gordon-MacIntosh, Co-founder and Chief Creative Officer at Hope&Glory
Leila Mountford, Partner, Creative Director at Portland
Kim Allain, Creative Lead, MSL UK

To remind the listeners of the only rule of our global creativity review, our creatives are not allowed to choose their own work!

This is part of our regular series of creativity reviews, so if you like what you hear, look back at the PRmoment Podcast archive on iTunes or Spotify to listen to more creative ideas.

This special PRmoment Podcast about creativity is, naturally enough, bought to you in partnership with Creative Moment. You can subscribe to Creative Moment here.

A quick mention about the relaunch of PRmoment. If you take a look at PRmoment.com, you'll see a brand new design with lots of new features, hopefully easier navigation and also the launch of our new subscription training service for senior folks within agencies' PRmoment Leaders. Do take a look and let us know if you like it.

Also, thanks so much to the PRmoment Podcast sponsors the PRCA.

Here is a summary of what Kim, James, Leila and your host PRmoment founder Ben Smith discussed:

4 mins Lush Saltburn Bathbomb

You can read more insight on what made this campaign a creative bit here. 

6 mins Michael Cera and CeraVe

You can read more insight on what made this campaign a creative bit here.

12 mins Uncommon’s Ratboot
You can read more insight on what made this campaign a creative bit here. 

15 mins Taylor Swift mania in Australia sees the release of  ‘Tay Tams’ to celebrate 60 years of the iconic treat

19 mins MSCHF’s Global Supply Chain Handbag

You can read more about this campaign here.

23 mins Kitchen roll supplier Plenty gives couples a chance to win a wedding.

Does kitchen roll need a purpose?

27 mins Hello Down There: Martin Scorsese directs Squarespace Super Bowl ad

You can read more about this campaign here.

32 mins PETA’s Dangerous Leather Warning to the public

You can read more about this campaign here.

35 mins Dove’s “It’s Hard Knocks Life” campaign.

39 mins Changing Narratives' Campaign Challenges Racial Stereotypes

41 mins An Ordinary bottle floats down the Thames.

You can read more about this campaign here.

45 mins Aldi’s Rogue Vogue

Welcome to our February 2024 Review of PR Pitches and mergers & acquisitions in the UK PR scene with Andrew Bloch, where we will discuss the biggest, most seismic pitch wins and mergers and acquisitions that the PR sector has seen in 2023.

Andrew is the lead consultant - PR, Social, Content and Influencer at the new business consultancy firm AAR and a partner at PCB Partners, where he advises on buying and selling marketing services agencies.

Andrew was also co-founder and managing partner at PR agency Frank, before stepping back in 2020 to found Andrew Bloch & Associates.

A quick mention about the relaunch of PRmoment. If you take a look at PRmoment.com, you'll see a brand new design with lots of new features, hopefully, easier navigation and also the launch of our new subscription training service for senior folks within agencies' PRmoment Leaders. Do take a look and let us know if you like it.

Thanks also so much to the PRmoment Podcast sponsors the PRCA.

2 mins Andrew talks us through this month's biggest PR pitch wins in the UK:

Tortilla, the Mexican fast food restaurant,  appoints PR agency Houston.
Orlebar Brown - a luxury swimwear brand owned by Chanel - appoints PR agency W.
Bolt appoints PR agency Boldspace
Burger King appoints PR agency The Academy
Versuni (Philips brand owner) appoints PR agency Smoking Gun.
(Ketchum continues to partner with Philips. Tin Man continues to handle global comms.)
Heineken’s trade PR goes to food and drink  PR specialist Fleet Street
Ballantines Whisky appoints Pangolin on a global brief.
M&C Sport and Ents retain the global music brand strategy brief and Firstlight Group handle corporate comms.
Four Seasons appoints Red - replaces PRCO after a 30-year client-agency relationship.
Greggs appoint That Lot for a social media brief.
Santander appoints two agencies - Lansons Team Farner for its consumer PR and MHP for its public affairs work.
eToro appoints Lansons/Team Farner on a combined corp and brand brief.
British Gas appoints Smarts for a consumer PR brief. (Working alongside BCW)

“If there is a lack of long-term client commitment you have to adjust your cost base accordingly. The great agencies do that.”

“We don’t do this for fun. There is no point running an agency that doesn't make any money.”

16 mins Andrew talks us through February's M&A activity:

Faith Brand Communications is acquired by Fantastic Media
SEC Newgate acquires a 70% stake (over five years) in Athens HQ V+O Group.
Real Chemistry acquires Avant Healthcare.
Havas acquires b2b marketing specialist Ledger Bennett
Cognito, an independent global PR agency, has completed the majority acquisition of its German operation Cognito DACH.

Welcome to the PRmoment Podcast.

Today, we’re talking PR Ethics, basically because Mary Beth West, who is a senior strategist at Fletcher Marketing PR in the US, has funded research by the Institute of Business Ethics (IBE), which compares and contrasts 24 global ethics codes of PR.

On the show today, Mary Beth is going to talk through some of the themes of this research. 

Today’s podcast also sees the return of the finest voice radio voice in PR - Trevor Morris, who I suspect will bring some practical thoughts on the real-world implementation of PR ethics codes. Trevor and his co-author Simon Goldsworthy wrote the book Public Relations Ethics.

A quick mention about the relaunch of PRmoment. If you take a look at PRmoment.com, you'll see a brand new design with lots of new features, hopefully easier navigation and also the launch of our new subscription training service for senior folks within agencies' PRmoment Leaders. Do take a look and let us know if you like it. 

Thanks also to the PRmoment Podcast sponsors the PRCA.

Here is a summary of what Trevor, Mary Beth and PRmoment founder Ben Smith discussed:

2 mins Do published ethics codes serve a critical role in public relations? 

“Of all the ethics codes in PR…accuracy and honesty were the values that were universal.”

“There are other elements of codes that are not universal, such as guarding of conflict of interests. “

“AI is another one that is not dealt with in codes.”

“PR ethics codes are an important benchmark. You have to have them… But the reality is that very few people have read them.”

“When they do get used it’s often after the event. When something has gone wrong.”

“For the codes to be effective, they need to be memorable. Shot, sharp and memorable.”

6 mins Mary Beth talks us though the differences in PR ethics codes globally.

“Another element of this white paper was to determine how old some of these codes are. There is a prominent code here in the US, which is a very good code. But it hasn’t been updated in nearly 25 years.”

9 mins What are the compliance gaps in global PR ethics currently?

“Of the 24 ethics codes we evaluated, 20 of them had an order to comply with the code to be a member. Only 13 of the codes, however, say that they are enforced.” 

“Only 6 of the codes made it easy to submit an (ethics) complaint.”

“Only 2 of the 24 codes offered whistleblower protection mechanism.”

11 mins “Very few PR people have ever been prosecuted for anything related to their work. There are far more lawyers and accountants that run into those kinds of problems.”

13 mins “Trust is fundamental to the career of a PR person. If you lose that trust, it is potentially career-ending.”

14 mins To what extent does PR have an ethics problem?

“I think we have a lot of ethics problems in this industry. When you look across the full scale of all of the different acres in which communication can be manipulated to mislead.”

“There is a danger that the codes start to behave like a priest, that you must never say anything that is not 100% transparent. And I don’t think that is possible.”

“Ethics codes are not a silver bullet. If a public relations profess&

On the show today, I’m chatting with Delphi co-founder Ellie Thompson and ZOE’s communications director, Danielle Restivo, about how to find your organisation's reputation North Star.

Ellie was previously CEO at Harvard. She launched Delphi alongside Louie St Clare and Pete Marcus in May last year.

Danielle has had in-house experience in senior roles at the likes of Linkedin, SAP, Google and Vodafone. She joined ZOE as its communications and PR director in 2023.

The central premise behind the subject for today’s show is that if reputation were prioritised where it should be within organisations - communications directors would be the CEO’s best friend. And currently, in the main, they are not.

So today, we’re going to chat about the reasons for this - who’s at fault, and hopefully, we’ll touch on some suggested solutions for any comms directors out there who can empathise with this issue.

Before we start a plug for our latest webinar launch. The topic for this one is “How to track the success of an earned media campaign." tickets are free, and we’re putting this one on in partnership with our good friends at Carma. The event is promoted on the homepage of PRmoment.

A quick mention about the relaunch of PRmoment. If you take a look at PRmoment.com, you'll see a brand new design with lots of new features, hopefully easier navigation and also the launch of our new subscription training service for senior folks within agencies' PRmoment Leaders.  Do take a look and let us know if you like it. 

Thanks also so much to the PRmoment Podcast sponsors the PRCA.

Here is a summary of what Ellie, Danielle and PRmoment founder Ben Smith discussed:

2 mins Why do organisations need a reputational North Star? 

“A reputation north star gives you your reputational requirement…It gives you absolute clarity. …It’s a living shifting thing.”

“It’s about what reputation we need if that’s what we want to achieve as a business.”

4 mins What is the difference between a Reputational North Star and your comms team’s objectives?

6 mins Do many companies try to define their reputational North Star?

7 mins How should companies define their reputation North Star?

10 mins Your North Star Gap: How far away is your organisation’s reputation from your reputation, North Star?

12 mins Do you think too many in-house comms teams get beaten down by the day-to-day?

15 mins How have we got to a place where, for some organisations, comms doesn’t play a leading role in an organisation's reputational management?

20 mins To what extent is the in-house comms role a process of internal stakeholder management?

24 mins Danielle explains ZOE’s reputational North Star.

28 mins How can communicators make the shift from brand awareness amongst their target audiences to a good reputation?

32  mins For some comms teams, there is an increasing emphasis on impact on sales. To what extent is this a product of reputation, and to what extent should a comms team take a shorter-term lead generation approach?

39 mins Ellie’s theory of Reputational Capital: Your reputation is like a bank account. You will have to make deposits into it and withdrawals from it. But don’t go into your overdraft!

46 mins What are the attributes of a successful in-house comms team?

Welcome to the PRmoment Podcast.

This is a bonus podcast where we chat about RAJAR results for Q4 2023 with Alex Blakemore, newsroom producer at Markettiers. For those of you who aren’t aware of RAJAR - it was established in 1992 and operates the single audience measurement system for the radio industry in the United Kingdom.

Each quarter, it publishes the listenership figures for UK radio. This offers a really interesting insight for PR people on how the UK public engages with this important channel.

Before we start, a quick mention about the relaunch of PRmoment. If you take a look at PRmoment.com, you'll see a brand new design with lots of new features, hopefully, easier navigation and also the launch of our new subscription training service for senior folks within agencies' PRmoment Leaders. Do take a look and let us know if you like it.

Thanks to the PRmoment Podcast sponsors, The PRCA.

Highlights for this bonus pod include:

2 mins “88.5% of the UK population listen to the radio each week- that’s around 49.5m adults.”

“20.5 hours a week is the average listening time for live listening.”

“Commercial ration is on the rise.”

“13% of people are using catch-up radio.”

4 mins The BBC has lost share in these most recent Rajar results.

The BBC share is now 43%, down from 47% in Q3 2023.

7 mins This is the first set of Rajar results since the BBC started using more syndicated programs across its radio stations in the afternoons.

9 mins Alex talks us through some highlights of radio stations that have seen big increases in listenership in the last quarter.

10 mins The continuing growth of podcast as a channel.

11 mins Alex looks ahead to the Olympics and the Euros and the broadcast opportunities for PR people.

12 mins Finally, Alex talks about potential interviews and story opportunities trends around the UK election later in the year, including the period of purdah.

Welcome to the PRmoment Podcast.

On the show today, we've got Matt Neale, Golin's global CEO. I first met Matt just after we launched PRmoment in around 2008 when he was co-CEO of Golin in London.

Since then, Matt's moved to New York, been promoted goodness how many times and now runs Golin globally. It's great to see a Brit in a global role at a big global agency.

Matt joined Golin in 2005 from its then sister agency Weber Shandwick - he was appointed joint MD of the London office alongside Jon Hughes.

It worked out, and Golin London started to fly. Matt was promoted to President International in 2011 and was appointed global CEO in 2019. It’s been widely reported that Golin had revenues of approximately $300 m in 2022. Golin works predominantly in the consumer and healthcare sectors.

Thanks so much to the PRmoment Podcast sponsors the PRCA.

Here is a summary of what Matt and PRmoment founder Ben Smith discussed:

2 mins Matt predicts whether Trump is going to win.

6 mins Matt reflects on the news that BCW and Hill & Knowlton are going to merge to form Burson.

11 mins Matt talks about the Group CEO role and how it's different from the CEO role.

16 mins Matt reveals how the move to America came about.

19.30 mins Will Matt be the last Brit to make it to hold one of America’s big PR jobs?

20 mins What does America think of the UK now?

“8 times out of 10 - when the UK makes it onto mainstream news - it’s about the Royal Family.”

25 mins How much bigger are PR budgets in the US than in the UK?

“A good rule of thumb is that the US PR budget is 10x the UK budget.”

27 mins  Matt explains the reason behind the higher salaries in the US.

29 mins  Matt gives his advice to anyone who's at the start of their PR agency CEO journey.

35 mins Matt talks about how three people have mentored him: Fred Cook, David Brain and Andy Polansky.

40 mins How has the PR agency model changed in recent years?

43 mins Does Matt reckon he’ll ever live in the UK again?

Welcome to our January 2024 Review of PR Pitches and mergers & acquisitions in the UK PR scene with Andrew Bloch, where we will discuss the biggest, most seismic pitch wins and mergers and acquisitions that the PR sector has seen in 2023.

Andrew is the lead consultant - PR, Social, Content and Influencer at the new business consultancy firm AAR and a partner at PCB Partners, where he advises on buying and selling marketing services agencies.

Andrew was also co-founder and managing partner at PR agency Frank, before stepping back in 2020 to found Andrew Bloch & Associates.

Before we start, a plug for our latest webinar launch; the topic for this one is “How to track the success of an earned media campaign." tickets are free and we’re putting this one on in partnership with our good friends at Carma. The event is promoted on the homepage of PRmoment.

Thanks also so much to the PRmoment Podcast sponsors the PRCA.

2 mins We kick off with some thoughts from Andrew and I on WPP’s merger of BCW and Hill&Knowlton

“It’s really nice that they are honouring Harold Burson.”

“It’s potentially going to be the biggest PR agency in the UK… taking them ahead of Brunswick.”

“You rarely merge two firms together because they are doing so well.”

“It's been reported that both of these firms had a tougher time in America; they’ve had a better time of it in the UK.”

“It just makes sense. You don’t need that many agencies in one group, especially when they have that much overlap.”

7 mins A discussion of January’s biggest PR pitch wins:

The Dept for Science, Innovation and Tech appoint Unlimited and Pablo as lead creative and strategic partners, with Nelson Bostock Unlimited providing the PR support.

Andrew pays tribute to Nelson Bostock co-founder Roger Nelson, who passed away recently.

Iceland appoints Tangerine for creative consumer, corporate, sustainability, crisis and social.

“A massive win for Tangerine.”

The Savoy hires the PR agency Fox Communications to handle media relations, digital media, and influencers.

“A lot of specialist agencies have done extremely well in the last few years.”

Sudocrem appoints Brazen.

Kidney Cancer and UK Reflo, the sustainable performance wear brand, appoint PR agency PHA

Oatley appointed Blurred for consumer, corporate and public affairs work following a 6-way pitch. 

Nest - Britain's largest pension scheme backed by govt - also hire Blurred.

Henkel appoints BCW (soon to be Burson!)  

The Ministry of Justice appoint Kindred on £1.3m

Luke “The Nuke” Littner -the teenage dart sensation who reached the final of the world championships, has appointed Soapbox London.

Airbnb appoints The Romans. Previously, Hope&Glory has held the Airbnb account for nine years, and Andrew and Ben pay tribute to that body of work.

Giff Gaff appoint Splendid for a strategic and creative comms brief.

Stonegate Group - Pitch. The UK's largest pub company, operating nearly 5,000 pubs, includes brands like Slug & Lettuce and Walkabout.

“It’s busy and this time of year is always busy. We’re still facing some of the challenges we saw last year...which is delaying decisions.”

"Whenever there is a lack of confidence in the economy, there is a lack of confidence in making appointment decisions.”

30 mins A round-up of PR’s January’s M&A activity

“2024

 Welcome to the PRmoment Podcast.

 On the show today, I’m chatting with Sharon Bange, joint managing director at Kindred.

Sharon has been at Kindred for an extraordinary 20 years. In that time, the business has seen huge change, including nearly going out of business when the then-new Conservative government came into power in 2010. 

It’s one of those firms that has consistently punched above its weight when it comes to creative, award-winning work.

Kindred is a consumer PR firm that has a fee income of £3 million and 35 employees.

Before we start, we’ve got some huge news - you need to enter The PRmoment Awards 2024 quickly.

There are some exciting changes this year; we’ve tweaked the categories, refined the entry form and with no additional entry fee, we’ve launched a regional champions scheme so we can reach the work right across the UK. The final entry deadline is 26th January.

Thanks so much to the PRmoment Podcast sponsors the PRCA.

2 mins Sharon talks about why she originally wanted to be a social worker, rather than work in PR?

4 mins Sharon talks about why she’s currently undertaking a Psychology Master's.

7.30 mins Has an increased knowledge of psychology made Sharon view PR campaigns differently?

8.30 mins Sharon has spent 20 years at Kindred. How come?

“It’s not been one job. There have been many different guises over the years.”

“When you’ve been somewhere that long, you help shape the values of the place.”

“It’s not that I’ve never had a reason to leave…it’s that there’s always been lots of reasons to stay.”

13 mins. We covered it in 2019 when Sharon previously came on the show, but briefly, she talks us through how and why Kindred, with a fee income of approximately £8/9 million at the time, lost 90% of its clients in a couple of months back in 2010.

“90% of the clients were in the public sector…by the summer, the business had been completely decimated.”

18 mins Sharon reveals her in hindsight lessons of her career

1. Don’t be a clone

“20 years ago, I felt the pressure to conform to how I thought PR people should be…it was still trouser suits back then.”

2. Question everything

“At Kindred, we want and expect people to have more of a voice; it’s their agency, too.”

3. Know your role as an employer “We’re a business, an employer. Not a family.”

4. People are specialists, not generalists, and that’s fine

“We don’t have generalists any more. We have multi-specialists.”

29 mins How has PR changed?

“There are more people with deep expertise that make PR more sophisticated.”

31 mins Does Sharon worry about the current state of the media?

33 mins How has Kindred kept its creative edge after all these years?

34 mins. How tough was the process of becoming a B Corp for Kindred?