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Property Management Masterclass is a six-part special brought to you by Holiday Cottage Handbook and Your AirHost.

Hosted by Holiday Cottage Handbook's James Varley and featuring Your AirHost Co-Founder, Stefan Hoffelner, the series contains a vast range of expert tips to help short-term rental hosts and property managers build successful and sustainable businesses.

Episode 5 focuses on how to earn great reviews.

1.58 Reviews are the most important part of running a short-term rental
3:29 The fundamentals of earning a great review
5:43 Solving problems quickly can help you earn a good review
7:18 Communicate quickly 
8:22 Prompt and encourage your guests to leave a good review 
9:27 Dealing with undeserved below par reviews
12:23 Dealing with bad guests 
15:46 Should you be completely honest about guests in the host review?
17:11 The vast majority of guests are great

Links:

Register for your free ticket to Your Air Success on Friday 8 November at Six Park Place in London (near Green Park tube station): https://www.holidaycottagehandbook.com/yourairhost

Holiday Cottage Handbook: https://www.holidaycottagehandbook.com/
Your AirHost: https://www.yourairhost.co.uk/
James Varley: https://www.linkedin.com/in/jdsvarley/
Stefan Hoffelner: https://www.linkedin.com/in/stefan-hoffelner-6b360955/
Email the show: [email protected]