One big question on everyone’s mind is, “What do I do if I don’t feel well?” With guidance against just showing up at a healthcare facility, calls and other outreach to healthcare providers has increased. Organizations are being overwhelmed with the volume, and they either need to staff up or find a better way. One approach some organizations are taking is to screen people is through Virtual Agent chatbots. HonorHealth, an Arizona-based provider, is using this type of technology. They launched an online symptom checker with live chat, which went from concept to deployment in just a few days.

In this podcast, ServiceNow solution consultants, Christopher Killion and Doug Bagley, and Louis Gomez from HonorHealth will discuss:

Key challenges HonorHealth faced while trying to manage the influx of patient outreach because of COVID-19

How they rapidly deployed a chatbot solution to reduce call volumes, improve response time, and streamline patient triage

The impact this approach had on patient experience, staff workflows, and hospital operations

 

To learn more, read this white paper to discover just a few of the ways IT has rapidly transformed to meet the challenges and pressures this global pandemic is placing on patients, clinicians, IT, and security.

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