Raise Your Game

Every company aims for their staff to provide excellent customer service and when you come to think of it - real service must come from the heart. As a customer, be it for service or products; there are many moments of experiences when there is interaction with the provider. In other words, these are “moments of truth”. Each interaction can be perceived as a positive or negative experience. Michelle Leong and GK Ong from Target Consulting was here to talk about “Service from my Heart.”

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Faridah Hameed from faridahhameed.com is back to continue the third episode of our series “Women 40 and Beyond: This is Act Two.” In today’s episode entitled "Haven’t Met You Yet", she pointed out the 'Red Card' of three industries that she said is doing a bad job of catering to this market.

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With the UPSR results just out and SPM exams commencing; failure is surely a taboo word now. It has always been viewed negatively to label a person who is useless, lazy; stupid and the list goes on. Andrew Lau from Leaderonomics discussed how failure relate to leaders?

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Last week on our Presentation Power Series, Chris Westfall shared tips on how to deliver your best presentation ever. In today’s second episode, Chris delves into real world stories as well as telling us how to “Pitch the Story that Sells”.

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What is motivation? According to Sue Stockdale, "Motivation" equals to "Motive for Action". Sue Stockdale, a motivational speaker, executive coach and record breaking explorer works with some of the world’s top companies, helping them to manage change and improve the performance of their leaders. Sue has experiences of corporate environments and as a business owner, having founded, grown and sold a training company. She was also the first British woman to ski to the Magnetic North Pole.

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Faridah Hameed from faridahhameed.com started her series on “Women 40 and Beyond: This is Act Two” sharing with us how businesses have a lot of catching up to do with the NEW science and language of aging and the global demographic trends that are transforming preconceived notions about this consumer group. She also writes a column called “A Woman’s Worth” in The Malay Mail and blogs regularly. If you want to find out more about what she does, you can visit her website www.faridahhameed.com, or connect with her on Facebook and LinkedIn. Last week’s first episode was about Faridah not being over the hill and instead she’s standing on its peak. In today's second episode entitled “Hey, Big Spender!”, Faridah shared with us 3 major industries that are being transformed by women over 40.

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Alliance Bank BizSmart Academy recently launched its inaugural annual SME Innovation Challenge 2013, inviting young SMEs who have been in business between one to three years to submit their business propositions for consideration.  From these submissions, 13 high-potential young SMEs were selected to undergo structured business coaching and training for about two months to enable them to bring their business to the next level and a chance to win RM250,000. In the past four weeks, we have spoken to  Fru-T-Pop, Tapway, ChirstyNg, MuayFit, The Last Polka, Sofinn Solutions, Highrise Pro, Textbook Asia, MyBurger Lab, Bloc48 and today, we are down to the last 3 groups remaining namely -  Angeline Choo from Biotree Biotechnology, Loh Kok Hin from RedTick & Loh Wan Chuin from Smooshie Juice.

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Workplace communication isn’t always going to be easy, but it is vital to employee performance and the success of the organisation. HR Professionals are responsible for managing communication within the organisation and helping leaders communicate effectively. Without communication, silos develop, and people are left in the dark. Everyone absorb information in different ways. Roshan Thiran from Leaderonomics shared some insights through his years of work experience with different companies telling us not to wait on others.

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Alliance Bank BizSmart Academy recently launched its inaugural annual SME Innovation Challenge 2013, inviting young SMEs who have been in business between one to three years to submit their business propositions for consideration.  From these submissions, 13 high-potential young SMEs were selected to undergo structured business coaching and training for about two months to enable them to bring their business to the next level and a chance to win RM250,000. We will be talking to all 13 participants every Tuesday and Thursday till the 12th of November. Today, we had Andrew Chong from myBurgerLab and Melissa Sim from Bloc 48.

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 "With great power comes great responsibility" - Those are the words from the movie Spiderman. People in power are often faced with temptation everyday. They often make choices between doing what is right for the organisation and what is in their own best interests. Roshan Thiran from Leaderonomics shared with us some "Leadership Lessons from Spiderman".

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