Conor O-Connell is an International Master Trainer and the Managing Director of TMI Ireland. He has worked with world’s biggest brands including Microsoft, Oracle, Pfizer, Accenture, Johnson and Johnson and British Telecom. His clients have saved millions after applying the principles that he teaches. He has consulted and delivered workshops on service quality, personal quality and personal productivity in Europe, USA, Asia, Africa and New Zealand.  We spoke to him about "My Personal Guarantee": A Revolution in Service Quality Thinking (Personal Quality).

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Cheryl Cran is the CEO of Evolutionary Business Solutions (parent company Synthesis at Work Inc) where leaders enhance their abilities to lead change, transform people and grow business. Zoomers, Gen-X, Gen-Y all in the mix and working in the same spaces, for the same organization. How to engage all to see the same goals and move in the same direction? Best-selling Author, Consultant and Global Speaker Cheryl Cran focuses on making the mix work and keeping all moving forward happily. Cheryl will be in Kuala Lumpur, speaking at the Creating Your Branded Customer Service Organisation Conference in October organised by TMI. Adeline Chua spoke to her about her book "101 Ways to Make Generations X, Y and Zoomers Happy at Work".

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Last week Ray Phoon from Power Up Success discussed about “Character & Presence” which is the first C to Building Powerful Influence and Credible Trust for Personal and Business Success. This week, episode three is about “Consistency & Habit”.

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Casting a compelling vision is such an important part of the role of a CEO or business owner, or anyone who leads an organisation. Casting a compelling vision is a more difficult task than it sounds. ‘Vision’ must be a compelling picture of a preferred future that ideally comes from deep inside a leader’s heart. Eric Lau from Leaderonomics gave us tips on “How to Cast a Compelling Vision?”

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Elinor Stutz is the CEO of Smooth Sale, an International Speaker, Author and Trainer. Elinor 's International Best-Selling book, “Nice Girls DO Get the Sale: Relationship Building That Gets Results” was featured in TIME Magazine, translated into multiple languages and sells worldwide. “Nice Girls DO Get the Sale” is perfect for anyone in sales despite the title.

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Great leaders do much more than just make decisions; they inspire those around them to excellence and form the vital link between strategy and execution. Amplifiers explains how great leaders use the art and practice of motivational leadership to light the path to success and inspire others to take that journey with them. We spoke to Matt Church, one of the top motivational speakers in Australia about this practical, powerful guide that explores how great leaders move people to action and excellence and how you can do the same.

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Last week on the 4 Steps to Building Powerful Influence and Credible Trust was about the foundation of what influence and trust is built on. Trust is multi-layered and trust breeds activation as it permits your thougths and your actions. In episode two, Ray Phoon from Power Up Success explained that Character and Presence is the First C to Building Powerful Influence and Credible Trust for Personal and Business Success.

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As Thomas Jefferson once said "I am a great believer in luck, and I find the harder I work, the more I have of it." - this is not the case for some people in business. We find out from Roshan Thiran of Leaderonomics on what he means by “Luck is Not Luck”.

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It doesn't matter if you've had a great start or a rough one. It doesn't matter if you've stumbled time and again, or even fallen flat on your face. What matters most in this all-important race of life is how you finish. Action Coach Jeevan Sahadevan talked us through on "How to Finish Strong in the Last Quarter of the Year".

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We all have good and bad days and some days are better than the rest. When this happens, is your subconscious mind working for you? Or are they working against you - bringing more of what you don't want in life? We spoke to Shirene A. Razak, the first Malaysian to earn Certification as a LifeLine Technique™ Practitioner, who was also trained directly with Dr. Darren Weissman, the founder and developer of the LifeLine Technique™ on how it can help you set new intentions and give awareness on how powerful the mind is.

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