Reading For Success

This week, Kristen Hayer continues her review of:

• The Effortless Experience by Matthew Dixon, Nick Toman and Rick Delisi

Chapters 5 & 6 provide more insight into empowering your CSS reps and how you can gain more insight about your customers' experiences.

If you're reading along, we'll be wrapping up this book next week with the final chapters. Recently, Kristen had the chance to interview Rick Delisi and we'll be sharing that with you soon!

While she has some books in mind for the rest of the season, she'd love suggestions as well. Email [email protected] with any questions or ideas.

This week, Kristen Hayer continues her review of:

• The Effortless Experience by Matthew Dixon, Nick Toman and Rick Delisi

This episode explores chapters 3 & 4 of the book. Are you and your customers having the same service experience? Also, how can you create customer success experiences without being able to provide everything the customer wants?

If you're reading along, next week Kristen will review chapters 5 & 6.

While she has some books in mind for the rest of the season, she'd love suggestions as well. Email [email protected] with any questions or ideas.

This week, Kristen Hayer begins her review of:

• The Effortless Experience by Matthew Dixon, Nick Toman and Rick Delisi

This episode will kick off her thoughts on chapters 1 & 2 and why you should check it out. If you're reading along, next week Kristen will review chapters 3 & 4.

While she has some books in mind for the rest of the season, she'd love suggestions as well. Email [email protected] with any questions or ideas.

This week, Kristen Hayer reviews:

•     An article from HBR.org called How to Shift from Selling Products to Selling Services by Doug Chung

The next book we will be diving into is The Effortless Experience by Matthew Dixon, Nick Toman and Rick Delisi. Kristen will begin her review of this book on April 14th.

While she has some books in mind for the rest of the season, she'd love suggestions as well. Email [email protected] with any questions or ideas.

This week, Kristen Hayer reviews:

•     An article from HBR.org called Designing the Hybrid Office by Anne-Laure Fayard, John Weeks, and Mahwesh Khan

This article is about the recent move away from the standard office model in the US.

The next book we will be diving into is The Effortless Experience by Matthew Dixon, Nick Toman and Rick Delisi. Kristen will begin her review of this book on April 14th.

While she has some books in mind for the rest of the season, she'd love suggestions as well. Email [email protected] with any questions or ideas.

This week, Kristen Hayer interviews: Jim Kalbach, author of The Jobs To Be Done Playbook.

The next book we will be diving into is The Effortless Experience by Matthew Dixon, Nick Toman and Rick Delisi. Before Kristen starts digging into that, she'll be reviewing an article or two.

While she has some books in mind for the rest of the season, she'd love suggestions as well. Email [email protected] with any questions or ideas.

This week, Kristen Hayer reviews:

• Chapters 7 & 8 of The Jobs To Be Done Playbook by Jim Kalbach

This episode will wrap up our journey with the Playbook!

The next book we will be diving into is The Effortless Experience by Matthew Dixon, Nick Toman and Rick Delisi. Before Kristen starts digging into that, she'll be reviewing an article or two.

While she has some books in mind for the rest of the season, she'd love suggestions as well. Email [email protected] with any questions or ideas.

We're back! This week, Kristen Hayer reviews:

• Chapters 5 & 6 of The Jobs To Be Done Playbook by Jim Kalbach

Kristen recently interviewed Jim on Strikedeck Radio, so you can hear from the author himself! Check out that episode and more here.

Next week Kristen will wrap up the deep dive into The Jobs to Be Done Playbook with Chapters 7 & 8.

While she has some books in mind for the rest of the season, she'd love suggestions as well. Email [email protected] with any questions or ideas.

This week, Kristen Hayer reviews:

• Chapters 3 & 4 of The Jobs To Be Done Playbook by Jim Kalbach

These chapters explore how you can use customer surveys to find out what your Customer Success strategy is missing and how to resolve those issues.

Next week Kristen will review Chapters 3 & 4 which dive deeper into Jim's method for customer success! If you're reading along, Kristen highly recommends getting the hard copy so you can take advantage of the included diagrams and images.

Kristen recently interviewed Jim on Strikedeck Radio, so you can hear from the author himself! Check out that episode and more here.

While she has some books in mind for the rest of the season, she'd love suggestions as well. Email [email protected] with any questions or ideas.

This week, Kristen Hayer reviews:

• Chapters 1 & 2 of The Jobs To Be Done Playbook by Jim Kalbach

These two chapters lay out the frame work for the Jobs To Be Done Strategy. If you're reading along, Kristen highly recommends getting the hard copy so you can take advantage of the included diagrams and images. 

Next week Kristen will review Chapters 3 & 4 which dive into some of the actual plays involved in Jim's approach to customer success.

While she has some books in mind for the rest of the season, she'd love suggestions as well. Email [email protected] with any questions or ideas.